What are the responsibilities and job description for the Express Service Advisor position at Chapman Honda?
Chapman Automotive Group is proud to be one of the leading automotive groups in Arizona and Nevada, committed to delivering the best vehicle ownership experience through extraordinary customer service and support. We are looking for an Express Service Advisor to join our team! As an Express Service Advisor, you will make vehicle service recommendations, educating customers on the value of routine maintenance and repairs, and keep customers updated throughout the service process, ensuring each customer leaves the dealership satisfied with their experience. You will work cohesively with other Express Service Advisors and a team of Express Technicians, and will report to the Service Director. Come join our team!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Well being:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
- Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
- Write repair orders for customers, including cost and time estimates, with full transparency
- Obtain customer authorization for recommended services and collect payment
- Communicate regularly with technicians and parts associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle and satisfaction of service
Desired Qualifications and Experience:
- At least 1 year of customer service or sales experience is required
- Prior automotive service advisor/writer experience is a plus
- Excellent interpersonal and customer service skills, both in person and over the phone
- Strong time management and organizational skills
- Demonstrated ability to achieve sales goals
- Must have a valid driver’s license and clean driving record
- Must pass a pre-employment background check and drug screen
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
