Leasing Agent - VA

• Generates and manages prospective resident leads.
• Follows up with all prospective residents via phone, mail, or email daily and as quickly as possible.
• Converts prospective phone, email or text customer leads to scheduled appointments to tour the property.
• Qualifies prospective residents.
• Tours prospective residents and leases apartment homes.
• Assists with prospective resident applications.
• Maintains accurate and detailed records of prospective resident leads by entering applicable information into the computer.
• Prepare all lease documents and prepares move in packet according to policy.
• Provides assistance to current residents and updates communication in their resident file daily.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Orients prospective and current residents to the property.
• Daily walks apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walks exterior of property and amenities to assist with ensuring property meets Chapman Management curb appeal standards.
• Processes renewal paperwork and ensures documentation is delivered to current residents per expiration schedule.
• Completes weekly leasing reports in an accurate and timely fashion.
• Updates market survey per schedule.
• Stays engaged and maintains current knowledge and any changes of the competing communities by shopping and/or visiting the competition on regular basis.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, conduct follow up and close tickets.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Deliver notices to resident apartments as needed.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Perform other duties as assigned.

• College degree preferred

• High school diploma is required.
• A minimum of one year of previous sales or customer service experience is preferred.
• One year of previous residential leasing experience is preferred.

• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

• Excellent customer service and interpersonal skills with the ability to relate to others.

• Prior experience in Entrata or another equivalent system is preferred.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English. Bi-lingual is preferred.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the  Chapman Management Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
   

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.

• May be required to be on-call and aid during staffing deficiencies on-site.
   

Salary : $18 - $22