What are the responsibilities and job description for the Bilingual Pre-Owned Internet Sales position at Chapman Volkswagen Tucson?
Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team!
Our Sales department is looking for bilingual, experienced, pre-owned automotive sales professionals who want to make an immediate impact on our department. There is endless earning potential in this role. We offer a competitive and high growth team - plenty of opportunities for recognition!
Job responsibilities include, but are not limited to:
- Utilize CRM tracking system daily
- Inspect the lot daily and ensure vehicles are merchandised correctly
- Greet and guide the customer as they appear on the lot
- Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner
- Generate sales appointments by means of proactive outbound prospecting and lead activity management
- Handle incoming phone leads
- Assist customers in the completion of their sales applications
- Present initial financing options based on customer needs
- Check email frequently and respond to inquiries in a timely manner
- Follow up with leads that are not ready to make an appointment or are a no-show
- Deliver inquiries/messages intended for other sales personnel and departments promptly
- Enhance the sales process by demonstrating the vehicle features on the lot
- Build strong rapport with customers
- Perform high-quality, professional, and knowledgeable presentation and demonstration of vehicle
Desired Skills, Qualifications, and Experience:
- At least one previous role in the automotive industry
- Pre-owned automotive experience preferred
- Must be able to speak, write, and understand Spanish and English fluently
- Ability to hit sales quotas and closing percentages
- Outgoing and friendly, especially while handling objections
- Quality customer service skills and proven sales track record
- Strong interpersonal and communication skills, in-person and over the phone
- Persuasive and able to overcome customer objections during the sales process
- Team player attitude
- Must have strong typing skills
- Focuses on the customer’s needs to enhance dealership and personal sales
- Eager to learn dealership best practices and advance customer service skills
- Strong verbal and written communication skills a MUST
- Proficiency with CRM and Outlook a plus
- Possess clean driving record and valid driver’s license
- Willing to submit to a pre-employment background check and drug screening
Our rewarding culture
Chapman’s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman, you’ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.
Our attractive benefits package
We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).
