Solution Engineer

About Sinequa by Chapsvision

Sinequa is building the world’s leading AI-powered search platform that empowers companies to augment their employees with instant access to key information at the right time in the right context. We deliver on our vision: A modern workplace where people use natural language queries and AI Assistant to securely search, find, and analyze any type of information, full-text or structured, regardless of the underlying data silos or applications.

Our technology, powered by the latest natural language processing and deep learning technology, is used across industries, to power digital workplaces, accelerate digital transformation, and provide workers with contextual and secure access to the data they need to achieve their missions. We partner with some of the largest organizations in the world to change the way they use information.

Our customers use our neural search platform to accelerate new drug discovery, optimize their customer support, or accelerate R&D innovation and product development like NASA’s next-generation spacecraft!

Role Overview

As a Solution Engineer, you will play a crucial role in integrating our advanced search products into our clients’ environments, ensuring seamless functionality and maximum value delivery. You will collaborate closely with customers, partners, Sinequa sales, product management, and engineering teams to customize solutions that meet the unique needs of our diverse client base.

Key Responsibilities

Solution Design and Customization:

• Work closely with customer teams to understand client requirements and objectives.
• Design and architect customized solutions using our search products to meet client needs on premise or in the cloud.
• Develop prototypes and proof-of-concepts to showcase functionality and feasibility.

Technical Expertise:

• Serve as a subject matter expert on our search products and their integration capabilities.
• Responsible for installation, administration and implementation of enterprise-wide search solutions across the customer environment.
• Customization of the enterprise search platform to develop innovative solutions, in line with the business needs and requirements of customers.
• Provide guidance and recommendations to clients on best practices for implementation.
• Configure the Generative AI Sinequa Assistant to maximize business value for our customers.
• Customize the out of the box UX and UI to meet project requirements.
• Troubleshoot technical issues and provide timely resolutions.

Client Engagement:

• Present technical solutions and product demonstrations to clients and stakeholders.
• Conduct workshops and training sessions to educate clients on product features and benefits.
• Build strong relationships with clients through proactive communication and support.

Collaboration:

• Partner with product management and engineering teams to relay client feedback and contribute to product enhancements.

Cross-Industry Adaptability:

• Navigate effectively across different industries and use cases, demonstrating adaptability and flexibility in solution design.
• Manage multiple customer engagements simultaneously, ensuring timely delivery and customer satisfaction.
• Willingness to travel to customer locations as necessary, as conditions permit.

Key Skills and Qualifications

• Bachelor’s or Master’s Degree from an accredited institution in a technical field (CS/IS/IT, Engineering).
• Proven experience as a Solution Engineer, professional services engineer or in a similar technical and customer facing role.
• 5 years of proven experience in implementing and deploying large scale enterprise-wide applications.
• 3 years of experience in at least one programming language and/or scripting language (e.g., C# , Java, C , Python) and familiarity with REST API integrations.
• 2 years of frontend development experience with Angular and TypeScript
• Familiarity with Git version control for managing codebase and collaboration.
• Proficiency in Microsoft Environment (Windows Server, Firewalls, Ports ,IIS, Azure).
• Experience with databases, data analysis, ETL concepts, and proficiency in SQL.
• Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
• Problem-solving mindset with a strong attention to detail and a commitment to delivering high-quality solutions.

Bonus Points:

• Experience in search engines , search platforms and relevancy ranking is a huge plus.
• Familiarity with Cloud services and experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with Generative AI Tools and Prompt Engineering.
• Knowledge of machine learning, RAG and natural language processing (NLP) concepts.

Why Join Sinequa by ChapsVision?

• Opportunity to be part of a small team opening the North American market for Chapsvision
• Work on a new strategic solution with significant growth potential
• Fast-growing, innovative work environment with career advancement opportunities
• Competitive salary structure with strong earning potential.
• Generous PTO, Health benefits from date of hire, 401k employer match, Wellness and Commuter Benefits and more!

The annual compensation for this ranges from $120,000 to $150,000. This ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.