Resourcer & Onboarding Coordinator

Boston - ONSITE

About Us

Chapter 2 uses a combination of people, process and technology to scale our client’s businesses. We have redefined the traditional RPO model to achieve fast, economical and exceptional results. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors.

We are a global business with team members located in the UK, South Africa, USA and Germany. Having grown 1300% in the first two years of business, the team is growing rapidly! With an amazing company culture our employees are empowered to help us achieve our mission.

The Chapter 2 team is passionate about the evolution of recruitment and talent acquisition. We are loyal to our clients, company vision and each other - working together and supporting one another. We are united and relentless in our drive to deliver results for both our clients and ourselves. We are comfortable with uncomfortable conversations. Honesty and communication are the backbone of everything we do.

What you’ll do:

The Resourcer & Onboarding Coordinator will be responsible for managing the end-to-end process of onboarding new employees to ensure they are fully prepared, compliant, and ready to deliver exceptional care. This role involves working closely with the recruitment team, ensuring all administrative processes are smooth, and providing a welcoming and efficient experience for all new employees.

Key Responsibilities:

Onboarding Coordination:

• Oversee the full onboarding process for new hires, ensuring all necessary documents, background checks, and compliance requirements are completed before employees start.
• Coordinate and schedule induction sessions, ensuring new starters receive a thorough introduction to the company, policies, and their roles.
• Liaise with new starters to ensure they have a clear understanding of their start date, job responsibilities, and the training they will receive.
• Organise and track all required compliance paperwork
• Ensure new employees are set up on internal systems and are provided with any necessary equipment, uniforms, or tools before their first shift.

Resourcing and Recruitment Support:

• Assist with the recruitment of healthcare professionals by shortlisting and screening applications
• Support the recruitment team in filling urgent vacancies
• Maintain an up-to-date database of candidates, keeping track of their progress through the recruitment and onboarding process

Training and Development

• Coordinate initial and ongoing training for new starters, ensuring they are fully equipped to meet the needs of their roles.
• Work closely with the training team to schedule relevant courses and certifications, ensuring all new starters are compliant with industry standards.
• Ensure new staff have access to the resources and support they need to succeed in their role, including mentorship or shadowing opportunities where applicable

Employee Support and Engagement:

• Serve as the first point of contact for new starters, answering any questions they may have about their role or the onboarding process
• Provide guidance and support during the probation period, ensuring new employees feel integrated into the team and the organisation.
• Monitor and evaluate the success of the onboarding process, collecting feedback from new starters to continuously improve the experience.

Administrative Support:

• Maintain accurate records of all onboarding activities, ensuring compliance with internal policies and external regulations
• Support the HR and compliance teams with any additional administrative tasks related to the recruitment and onboarding process.

Key Skills and Experience:

• Previous experience in a resourcing, recruitment, or onboarding role, preferably within the healthcare sector.
• Strong organisational and administrative skills, with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Familiarity with HR software, onboarding platforms, and scheduling tools.
• A proactive, solutions-oriented approach with a focus on delivering a positive experience for new employees
• Ability to work independently as well as part of a team.

Chapter 2 are committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience.