What are the responsibilities and job description for the Director, Studio position at Chapter Aesthetic Studio?
As a result of our tremendous growth, we are excited to open a Studio Director position to manage our flagship studio in Fargo, ND. This is our largest location across the brand. We are looking for someone with experience managing complexity with sales, operations, multi-unit or a large staff. Building teams and high touch service model with guests is essential. We are looking for someone with entrepreneurial spirit who is not afraid to get in the weeds and be a problem solver.
This position blends business acumen with a passion for aesthetics, ensuring an exceptional guest experience while driving revenue growth. The Studio Director will lead the Fargo Chapter studio in all business operations in support of our Providers to create lasting impressions and build trust and loyalty with guests. This role is ideal for those with a blend of management experience and a keen eye for beauty trends.
Job Summary
The Studio Director is responsible for overall performance of the studio, delivering financial targets by ensuring all Chapter systems are executed with excellence and profitability is achieved through responsible financial management and building a high-performance culture.
Essential Responsibilities
- Delivering studio sales performance and business volume to meet studio financial goals.
- Continuously analyze sales data and KPIs to identify opportunities and areas for improvement; create and communicate action plans to course correct.
- Accountable for all KPI’s, including sales goals, labor utilization, supply costs and guest NPS scores.
- Responsible for scheduling, staffing and labor to align with guest demand. Focus on schedule optimization, utilization and optimal labor spend.
- Lead overall daily operations and direct supervision of Clinical and Operations Manager
- Lead by example with comprehensive knowledge of all product and service offerings
- Upholding, communicating, and setting the example for complying with all Chapter policies and procedures.
- Responsible for resolving all guest service satisfaction issues; identify trends for improvement.
- Plan and facilitate clinic daily huddles, team meetings, on-site trainings, and events.
- Coach and develop team members to achieve sales goals and foster a positive work environment through coaching in the moment, monthly 1 : 1’s, and annual performance reviews.
- Responsible for managing inventory activities including purchasing, merchandising, stocking, and tracking supplies.
- Responsible for managing studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control.
- Partner with local marketing to build community outreach while establishing local partnerships supporting the Chapter brand.
- Lower marketing costs by optimizing guest referrals and local events
- Oversee facilities and maintenance of studio location including proper maintenance of aesthetic equipment. Works directly with the facilities team to report and remediate any issues as they arrive.
- Completes other assigned duties as needed.
Requirements / Qualifications
