Client Success Coordinator

About the ChargeItSpot Team

Here at ChargeItSpot, we are mobile device experts. For over a decade, our intelligent

locker systems have been solving real-world problems around devices, seamlessly

managing fleets of enterprise-owned mobile devices at scale.

At ChargeItSpot, we surround ourselves with independent thinkers who are detail-

oriented, and customer obsessed. Our clients have routinely called us “the most
talented team they’ve ever worked with.” We value determination, resourcefulness,
imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other
through a daily game of Jeopardy, meals together, and nights out for karaoke. We

operate a hybrid work model, with most team members working in the office a couple of

days a week, and the rest remotely.

Want to know more about our company? Check out our core values!

About ARC®
ChargeItSpot’s flagship product, ARC, is an intelligent device management system
designed to secure, track, and charge company-owned handheld devices that

employees use to do their jobs (e.g. package scan, inventory check, mPOS, etc.). ARC

exists to reduce the number of missing devices, recover lost productivity, and eliminate

wasted payroll consumed by managers and associates.

About the Role
ChargeItSpot is looking to bring on an organized and detailed Coordinator, Client

Success. The successful candidate will possess a unique combination of a project

management mindset, strong communication skills, powerful documentation dexterity,

and detailed execution skills. This is a diverse role that requires a natural ability to

multitask in a dynamic, fast-paced environment. Projects will vary from coordinating

logistics with our Operations team, to relaying feedback and client requests to our

Product team, to assisting in conversations and materials for our Sales team. This is

truly a cross-functional, inter-departmental role that is always laser focused on creating

an unrivaled client experience. The role will be predominately focused on standardizing

practices and processes for the Client Success team while producing and maintaining

excellent documentation of client details, requests, and deliverables. This role will work

closely with all members of the Client Success team and other departments at

ChargeItSpot
111 S Independence Mall E, Ste 920

ChargeItSpot so the successful candidate must be comfortable communicating routinely

with clients and internal stakeholders alike as a liaison.

Responsibilities
Coordinator, Client Success – Responsibilities

• Organize and manage client and internal project information, tracking client

• Attend and document key takeaways from client and internal meetings, ensuring

gathering essential materials for meetings and discussions.

• Maintain organized communication, responding promptly to emails, scheduling

• Provide occasional executive assistant support to the SVP, Client Success.

• Work cross-functionally with the Sales, Operations, and Product departments.

• Bring a proactive, problem-solving mindset to contribute to process

• This role is primarily based in Philadelphia, with occasional travel for client visits

client meetings

• Ability to quickly pivot between projects and adapt to changing priorities
• Eagerness and curiosity to learn in a fast-paced environment
• Bachelor's Degree or equivalent working experience

Location
We are headquartered in Philadelphia, PA, but have moved to a hybrid work

environment – so long as the successful candidate works on East Coast business
hours. Initially, we ask that the candidate spend 2-3 days per week in the office as part

of their onboarding. Following onboarding, the candidate must commit to the CS team’s
weekly in-office day. Periodic travel to the office and to meet with clients/prospects is

expected.

Benefits Health, dental and vision insurance

ChargeItSpot
111 S Independence Mall E, Ste 920

• Health Care FSA
• 401k plan with matching company contributions
• Paid time off
• Hybrid environment
  

If you have the unique combination of skills and qualities we are looking for, please

submit your resume and a cover letter expressing your motivation to apply to this

position to careers@chargeitspot.com.

ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability
without regard to race, color, religion, sex, national origin, disability, marital status or sexual

orientation, in accordance with federal and state law.