What are the responsibilities and job description for the Reconditioning Service Manager position at Chariot Auto Group?
Reconditioning Service Manager
Chariot Automotive Group, one of North Central Indiana’s fasting growing Automotive Groups, is looking for an experienced Reconditioning Service Manager to join our Team in the Central, Indiana area.
At Chariot Automotive we believe that employees are the key to our continued success. We’ve built a legacy with our Value Statements and our employees have helped us become a familiar face in our communities, be it from helping out at community events or providing the sales and service that our customers have come to love and respect. We know that none of this is possible without an amazing team of employees working within all facets of the dealership, and we treat our employees as family.
Chariot Automotive Group offers a fun working environment, great pay and benefits, as well as the opportunity to grow and advance your career.
The Reconditioning Service Manager is responsible for assisting in the management of all aspects of the Reconditioning Center; including bottom line management, workflow, performance management, and quality assurance resolution. The Reconditioning Service Manager must be able to meet goals and make sure that all vehicles purchased at auction or traded in, meet our company standard before they are sent to our retail stores for final sale.
Job Responsibilities:
- Ensure the dealerships are constantly supplied with a sufficient variety of high quality vehicles to meet their sales demand..
- Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of performance statistics.
- Hire, train, manage and retain service team not limited to advisors and technicians
- Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
- Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
- Manage and maintain factory standards for warranty claims
- Maintain high CSI rating by handling customer complaints immediately and appropriately
- Maintain customer follow up system that encourages repeat and referral business
- Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
- Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department
Qualifications:
- Two years of service management experience in an automotive dealership required
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment
- Proven management leadership, with successful experience in automotive retail management
- Strong communication and leadership skills
- Valid and clean Indiana driver’s license
- Ability to work extended hours and Saturdays
- Strong focus on providing excellent customer service
Dealership Benefits:
- Competitive wages
- Paid training program
- Health, Dental, Vision, and additional benefits available
- 401k with company match
- Paid time off after 90 days
- Employee Purchase Program
- Employee Service and Parts Discount Program
- Professional working environment
- Opportunities for career advancement
Apply today to join the Chariot Automotive Group Team!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
