Warehouse Account Manager

Job Description

Job Description

Warehouse Account Manager role :

Job Title : Warehouse Account Manager

Location : Greenpoint, Brooklyn, NY

Position Type : Full-time

Job Summary

The Warehouse Account Manager plays a vital role in overseeing customer accounts, ensuring operational efficiency, and maintaining strong client relationships. This position requires a hands-on approach to managing inventory, coordinating shipments, and providing exceptional customer service to meet client needs. The ideal candidate has experience with logistics platforms, excels in communication, and thrives in a fast-paced warehouse environment.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, addressing inquiries and ensuring satisfaction.
• Manage and track orders using ShipStation and Shopify, ensuring accuracy and timely delivery.
• Oversee the processing of shipments, returns, and exchanges to maintain seamless operations.
• Collaborate with warehouse staff to coordinate inventory management and order fulfillment.
• Monitor and resolve customer complaints, providing timely updates and ensuring client satisfaction.
• Generate and analyze reports related to account performance, inventory levels, and order metrics.
• Maintain accurate account records, including customer preferences, order history, and special requirements.
• Liaise with internal teams (sales, billing, and logistics) to ensure a smooth customer experience.
• Stay informed about company policies, product updates, and industry best practices to provide expert account management.

Requirements

Qualifications

Education :

Experience :

Skills :

Environment & Schedule

Benefits

Why Join Us?

If you’re a detail-oriented professional with a background in manufacturing and a passion for precision, we’d love to hear from you.