What are the responsibilities and job description for the Public Safety Dispatcher I - Eligibility List position at CHARLES COUNTY GOVERNMENT?
Summary
This advertisement is to establish an Eligibility List from which future vacancies for Public Safety Dispatcher will be filled. Applicants must upload copies of their certifications to the application to be eligible to continue in the process.
Candidates who qualify will be sent a link, via email, to take an online computer-based skills exam before the job announcement expires.
The skills test is computer-based and includes a typing test. You may want to practice your typing skills now, as this is an integral portion of the test. Candidates who successfully complete the skills testing will sit for an interview.
(Please make sure to provide an updated and active email address on your application, as emails will be sent throughout each step in the process)
To be considered for this position, applicants must note all qualifications, requirements, and certifications on the application, and MUST attach/upload copies of certifications.
Candidates will receive additional points for indicating certifications and thoroughly describing background and experience. To qualify for further consideration, applicants MUST specifically indicate on their application they possess the following:
To qualify for further consideration, applicants MUST specifically indicate on their application they possess the following:
- High school diploma or GED;
- Computer/pc proficiency;
- Typing proficiency – please indicate on your application how many words per minute you can type.
To receive additional points toward the candidate's score, he/she must attach:
- Valid certification in EMD, EFD, EPD and ETC.
- 1 point maximum for any Military, Fire, EMS, or Law Enforcement experience.
When completing the application process, if the system does not allow you to upload more than one certification, please contact the Department of Emergency Services at (301) 609-3406, before submitting. Please do not write "See resume" or "See attached" on your application; your application will NOT be considered. You MUST include all information on the application itself.
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Performs public safety/public service dispatching work for the Charles County Department of Emergency Services. Receives emergency 911 calls and dispatches Fire, Emergency Medical Service (EMS), Law Enforcement, Emergency Management and Homeland Security resources as appropriate; communicates with Fire/EMS resources by radio, receiving non-emergency calls for service and coordinates with the appropriate public safety/CCG department /division to facilitate a response; emergency/non-emergency calls for law enforcement service are received, processed, entered into CAD and relayed to the appropriate dispatchers.
Essential Job Functions
- Receives requests for assistance by utilizing computerized 9-1-1 telephone system, evaluates type of assistance needed, and dispatches appropriate public safety resources using the computer-aided dispatch system, various computerized radio systems (800 MHZ trunked, 800 MHZ conventional, VHF paging, VHF interoperability, Fire Mutual Aid Radio System, RINS, Marine and Microwave), GIS mapping system and related databases and computerized equipment.
- Receives 9-1-1 and other emergency requests for service. Simultaneously determines the nature and location of the emergency; determines priority and enters information into the Computer-Aided Dispatch (CAD) system. Answers non-emergency calls for service, determines type of assistance required, and provides appropriate assistance as needed. Processes emergency and non-emergency requests for State, County and regional Law enforcement, Fire and EMS, and several public service organizations; relay incident specific information to appropriate agency.
- Receives emergency and non-emergency calls for service from non-English speaking customers. Use computerized 9-I-I telephone system to establish a link with appropriate interpreter to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies.
- Receives emergency and non-emergency calls for service from hearing impaired customers. Use computerized
- Uses 9-I-I telephone system to communicate with the caller to determine nature and location of the emergency; priority, type of assistance required, provide appropriate assistance as needed and dispatch correct agencies.
- Provides Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch; triage in-coming requests for emergency service calls to determine the level of response; provide pre-arrival instructions to the caller. Must use established Emergency Dispatch protocols to immediately provide help to the victim or other party; operate within an established quality assurance standard of service.
- Uses CAD / Station Alerting System / VHF paging system to alert / dispatch local and regional Fire/EMS/Law Enforcement resources, maintain contact with all units on assignment, and maintain status and location. Be prepared to identify and dispatch additional resources if the incident escalates. Use Public Alerting systems to notify residents of impending threats or actual emergencies.
- Monitors and operates several complex public safety radio systems. Operate a variety of mission critical communications equipment /devices that use application software specifically designed for dispatching public safety resources in a multi-agency, multi-jurisdictional environment, including computer radio interface console, computer telephone interface console, computer aided dispatch system, GIS mapping system.
- Uses the various radio systems to establish interoperability links among responders. Coordinate communications between multiple units, agencies and jurisdictions, including law enforcement/medvac aircraft, that are responding to emergency incidents. Simultaneously monitors and transmits on multiple radio channels/talkgroups and multiple transmitters; maintains contact with and monitors status of field units.
- Monitors diversion status of all hospitals and specialized units within each hospital within the region; notifies and updates EMRC and field units of changes in hospital diversion status.
- Complies with procedures and regulations set by CCG, DES, Fire and EMS associations and Sheriffs police. Assist Supervisor, Assistant Supervisor, and Dispatcher II with delivery of training for probationary Dispatchers.
- Works with other divisions of the Department of Emergency Services, Fire, EMS, Law Enforcement, CCG, Public Service Support Agencies and neighboring jurisdictions to facilitate the response of the closest appropriate public safety resources in order to protect life, limb, and property.
- Performs other related job duties as assigned.
Qualifications, Knowledge, Skills, and Abilities
Education and Experience:
High school diploma or an acceptable equivalency diploma (GED). Minimum of two (2) years of dispatch experience working in a primary or secondary Public Safety Answering Point (PSAP) that both receives 9-1-1 calls and dispatches police, fire or EMS resources (fire and EMS is preferred).
Licenses or Certifications:
Must have a current National certification in any 9-1-1 call taking protocol system as an Emergency Medical Dispatcher, Emergency Fire Dispatcher, and Emergency Police Dispatcher; Incident Management Systems Incident Command System (ICS) 100, 200, 700, 800; CPR.
Must have and/or obtain during 1st year of employment; National and Maryland certification in the 9-1-1 calltaking protocol system used by Charles County as an Emergency Medical Dispatcher, Emergency Fire Dispatcher, and Emergency Police Dispatcher; National certification as an Emergency Telecommunicator; HAZMAT Awareness; Confined Space Awareness; Weapons of Mass Destruction Awareness; and CCG Defensive Driving Course.
Note: Some licenses and/or certifications require periodic renewal. The employee must maintain them throughout employment in this position. Must have and maintain a valid driver’s license.
Special Requirements/Qualifications:
PLEASE NOTE: THIS IS A SAFETY SENSITIVE POSITION, AND EMPLOYEES IN THIS POSITION ARE SUBJECT TO RANDOM DRUG AND ALCOHOL SCREENING.
Must pass a job-related background examination, including a drug screening.
Assigned to work one 12-hour day or one 12-hour night shift in a 24-hour period.
Must be willing to work rotating shifts, including nights, holidays and weekends.
Must work on an on-call basis and irregular duty assignments.
Must wear a uniform and safety equipment, when needed.
Must attend educational sessions, as required.
Must be able to travel out of town for one day or more, when needed.
Must be able to type a minimum of 30 wpm.
Knowledge, Skills and Abilities:
- Knowledge of Charles County geography including towns, jurisdictional boundaries, response boundaries, highways, roadways, waterways and landmarks.
- Ability to learn emergency dispatching methods and operation of various communications devices and computer equipment.
- Ability to learn Fire and Emergency Medical Services equipment, resource capabilities and SOG’s.
- Ability to develop strategies for various types of Fire, Emergency Medical Services and Law Enforcement emergencies.
- Ability to hear multiple conversations simultaneously, distinguishing between voices and sources to obtain relevant information quickly and accurately.
- Ability to speak clearly, distinctly, concisely, and correctly over the radio and telephone.
- Ability to type on computer keyboards a minimum of 30 wpm while reading from protocol and/or talking on the radio, and operate mouse and foot controls while conversing on the radio and/or telephone
- Ability to prioritize tasks and perform multiple tasks simultaneously in a fast paced, high stress emergency work environment.
- Ability to make immediate decisions and react in a quick, calm, controlled and effective manner in emergency situations.
- Ability to read, understand and interpret complex maps.
- Ability to interpret and apply rules, regulations, policies and procedures utilized in public safety dispatching.
- Ability to learn to assess conditions of patients with medical emergencies and provide emergency medical pre-arrival instructions to callers following specific emergency medical dispatch protocols.
- Ability to demonstrate familiarity with and use the language / codes / jargon of various public safety agencies; have vision correctable to 20/30 and have normal color vision and hearing.
Additional Information
PHYSICAL DEMANDS
The work is sedentary with frequent periods of light physical activity. Typical positions require workers to sit or stand for long periods; lift and carry up to 20 pounds; climb stairs, bend, reach, hold, grasp and turn objects; use fingers to operate computer or typewriter keyboards, and requires the ability to speak normally and to use normal or aided vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
WORK ENVIRONMENT
Ninety percent of duties are performed in the Public Safety Communications Center and Emergency Operations Center requiring sitting for long periods of time. May be required to respond to emergencies in the Mobile Command Post as part of an incident dispatch team or in a first responder role in support of an Emergency Services/Emergency Management mission/deployment. At times, may work outside in inclement weather and under undesirable and hazardous conditions. Works in conditions of varying noise levels and high activity.
Department/Division: Department of Emergency Services/Communications
Pay Grade: 110
FLSA Status: Non-Exempt
Telework Eligible: No
Reports To: Public Safety Communications Supervisor
Supervises: None
Charles County Government
BENEFITS SUMMARY
www.GovernmentJobs.com/Careers/CharlesCountyMD
BENEFITS SUMMARY
www.GovernmentJobs.com/Careers/CharlesCountyMD
Health Insurance
Charles County Government PAYS 70% of cost (sliding scale based on hours worked)
- Blue Choice Advantage, Prescription and Vision
- Blue Choice HMO Open Access, Prescription and Vision
- CareFirst Dental
- Delta Dental
Retiree Health Insurance
Health Reimbursement Arrangement — New hires who elect health insurance coverage with Charles County Government will be enrolled in a Voluntary Employee Beneficiary Account ( VEBA).
Upon retirement or separation from employment, you will be able to use the funds in the VEBA account to pay for your health insurance premiums and other qualified medical expenses. You will contribute $31.75 per pay period (via payroll deduction). County Government will contribute $95.26 per pay period. The contribution may be adjusted each year based on the Consumer Price Index (CPI).
Pension Plan (Defined Benefit Retirement Plan)
Plan Eligibility: Must work minimum 37.5 hrs/week.
Health Reimbursement Arrangement — New hires who elect health insurance coverage with Charles County Government will be enrolled in a Voluntary Employee Beneficiary Account ( VEBA).
Upon retirement or separation from employment, you will be able to use the funds in the VEBA account to pay for your health insurance premiums and other qualified medical expenses. You will contribute $31.75 per pay period (via payroll deduction). County Government will contribute $95.26 per pay period. The contribution may be adjusted each year based on the Consumer Price Index (CPI).
Pension Plan (Defined Benefit Retirement Plan)
Plan Eligibility: Must work minimum 37.5 hrs/week.
- County Pension Plan
» Non Public Safety, Mandatory Participation 4% employee contribution
» Public Safety, Mandatory Participation 8% employee contribution
» Public Safety, Mandatory Participation 8% employee contribution
- Sheriff’s Office Retirement Plan
» Communications, Mandatory Participation 7% employee contribution
» Sworn, Mandatory Participation 8% employee contribution
» Corrections, Mandatory Participation 7% employee contribution
Deferred Compensation Plan
457(b) Governmental Plan — available to all employees, regardless of hours worked. Plans include: Empower, MetLife, and Nationwide Retirement Solutions.
Employee Assistance Program
A voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees.
Transfer of Sick Leave
May receive credit for up to 400 hours of accrued, but unpaid, sick leave from previous employer when they begin employment.
Life Insurance
No charge to employee (valued at 1.5x the employee’s annual salary, not to exceed $250,000). Supplemental insurance and dependent life insurance are available for an additional cost. Term and whole life policies are available.
Long Term Disability Insurance
No charge to employee. The benefit pays 60% of salary at date of disability up to $5,000/month
Flexible Spending Account
Medical and dependent care options available
Supplemental Income Products
Accident Policy, Critical Illness Policy, Hospital Indemnity Policy
Legal Resources
A prepaid legal resource benefit
» Sworn, Mandatory Participation 8% employee contribution
» Corrections, Mandatory Participation 7% employee contribution
Deferred Compensation Plan
457(b) Governmental Plan — available to all employees, regardless of hours worked. Plans include: Empower, MetLife, and Nationwide Retirement Solutions.
Employee Assistance Program
A voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees.
Transfer of Sick Leave
May receive credit for up to 400 hours of accrued, but unpaid, sick leave from previous employer when they begin employment.
Life Insurance
No charge to employee (valued at 1.5x the employee’s annual salary, not to exceed $250,000). Supplemental insurance and dependent life insurance are available for an additional cost. Term and whole life policies are available.
Long Term Disability Insurance
No charge to employee. The benefit pays 60% of salary at date of disability up to $5,000/month
Flexible Spending Account
Medical and dependent care options available
Supplemental Income Products
Accident Policy, Critical Illness Policy, Hospital Indemnity Policy
Legal Resources
A prepaid legal resource benefit
Employee Leave
- ANNUAL LEAVE — Begin employment by accruing 8 hours per month
- SICK LEAVE — Accrue 7.5 hours a month
- PAID TIME OFF (PTO) — Employees working the hours shown below, will receive the dedicated amount of PTO hours:
» 1,950 hours per year = 30 annual PTO hours
» 2,080 hours per year = 36 annual PTO hours
» 2,184 hours per year = 36 annual PTO hours
» An eligible employee who starts after the first pay period of the calendar year will receive a pro-rated number of hours based on their hire date.
» 2,080 hours per year = 36 annual PTO hours
» 2,184 hours per year = 36 annual PTO hours
» An eligible employee who starts after the first pay period of the calendar year will receive a pro-rated number of hours based on their hire date.
- PAID PARENTAL LEAVE — Grants up to 6 calendar weeks of paid leave to eligible County Government employees in connection with the birth or adoption of a child.
- 20 PAID HOLIDAYS
Work Schedules
- Majority of employees work 37.5 hours per week
- Some positions have flexible work schedules, and may allow telework
Tuition Reimbursement
Full time employees are eligible to participate after completing one full year of employment, and successful completion of their probationary period. An employee is eligible to receive reimbursement for up to 12 credit hours up to a maximum reimbursement determined through the annual County Government budgetary process.
Onsite Childcare at a Discounted Rate
Located at the Department of Community Services (8190 Port Tobacco Road, Port Tobacco, MD 20677)
House Keys 4 Employee Program
For eligible full time employees who are first time home buyers. Up to a
$7,500, 0% interest loan, to be used for a down payment or closing cost toward a new home in Charles County.
Wellness Program
Employees have access to an onsite gym, the digital wellness platform – Burnalong, and monthly webinars/events at no cost to you.
Full time employees are eligible to participate after completing one full year of employment, and successful completion of their probationary period. An employee is eligible to receive reimbursement for up to 12 credit hours up to a maximum reimbursement determined through the annual County Government budgetary process.
Onsite Childcare at a Discounted Rate
Located at the Department of Community Services (8190 Port Tobacco Road, Port Tobacco, MD 20677)
House Keys 4 Employee Program
For eligible full time employees who are first time home buyers. Up to a
$7,500, 0% interest loan, to be used for a down payment or closing cost toward a new home in Charles County.
Wellness Program
Employees have access to an onsite gym, the digital wellness platform – Burnalong, and monthly webinars/events at no cost to you.
Benefits eligibility is for employees who work 30 hours or more per week unless otherwise noted. Effective: July 1, 2019
Salary : $250,000
