What are the responsibilities and job description for the Customer service position at Charles Gough - State Farm Agency?
Licensed Insurance Customer Service Representative
We are seeking a talented, caring, and professional individual to join our team as a Customer Service Representative.
This role is focused on providing excellent customer service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction while supporting our Producer Team.
Key qualifications include:
- A true passion for helping others
- Stellar computer skills
- The ability to multi-task
- Excellent communication and interpersonal skills
- A Property and Casualty insurance license (or ability to obtain one)
The ideal candidate will have:
- Customer service experience in an equivalent field or professional office setting
- Strong problem-solving and critical thinking skills
- The ability to work well under pressure and meet deadlines
Duties will include:
- Answering phones and greeting clients
- Establishing customer relationships and following up with customers, as needed
- Providing prompt, accurate, and friendly customer service
- Responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
We offer a competitive hourly pay rate based on job performance, as well as opportunities for advancement within our office. A professional appearance and business casual dress code are required. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
