What are the responsibilities and job description for the Inside Sales / Sales Support position at Charles Grey?
Job Overview: We are seeking a motivated and detail-oriented Inside Sales / Sales Support professional to join our dynamic team at Charles Grey. In this role, you will play a key part in supporting our sales efforts and ensuring excellent customer service.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, emails, and chats to provide product information, answer inquiries, and resolve issues.
- Order Processing: Process and manage sales orders accurately and efficiently from initial contact through delivery.
- Sales Support: Assist the sales team with lead generation, appointment scheduling, and follow-ups.
- Documentation: Prepare and maintain sales-related documents, including quotes, contracts, and reports.
- Product Knowledge: Develop a deep understanding of our millwork products and delivery services to effectively assist customers and support the sales team.
- Relationship Building: Build and nurture strong relationships with new and existing customers, ensuring high levels of satisfaction.
- Reporting: Generate and analyze sales reports to identify trends, opportunities, and areas for improvement.
- Collaboration: Work closely with other departments, including marketing, logistics, and customer service, to ensure seamless operations.
Qualifications:
- Proven experience in sales, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using order entry software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Supplemental Pay:
- Bonus opportunities
- Quarterly bonus
Ability to Commute:
- Winston-Salem, NC 27127 (Required)
Ability to Relocate:
- Winston-Salem, NC 27127: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20