What are the responsibilities and job description for the Field System Administrator position at Charles IT?
Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member's input, all within a culture that promotes work-life balance and a strong sense of belonging.
Due to continued growth, we are currently seeking to add a Field System Administrator to our Stamford team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you're excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we'd love to hear from you!
Due to continued growth, we are currently seeking to add a Field System Administrator to our Stamford team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:
- Provide on-site support and troubleshooting to resolve technical issues for end users.
- Install, configure, and support Microsoft-related technologies, including Windows Server, Office 365/Exchange, SQL, and SharePoint.
- Deploy and maintain virtual environments, including VMware and Hyper-V.
- Support backup and disaster recovery solutions, ensuring data integrity and system uptime.
- Configure, install, and troubleshoot various network devices and services, including WAN/LAN connectivity, routers, firewalls, and security systems.
- Perform hardware installations, replacements, and upgrades for workstations, servers, and networking equipment.
- Effectively communicate with customers regarding ticket progress, on-site findings, necessary repairs, and any service-impacting changes.
- Maintain accurate documentation of work performed, including service tickets, time tracking, expenses, and site visit details in ConnectWise.
- Adhere to internal processes and procedures to ensure consistency and efficiency in service delivery.
- Provide basic end-user training and recommendations for IT environment improvements.
- Other duties as assigned.
- 5 years of IT field service experience (preferred).
- Certifications such as MCSA, VCP, CCNA are a plus.
- Hands-on experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is beneficial.
- Strong troubleshooting and problem-solving skills in a fast-paced, client-facing environment.
- Ability to manage multiple tasks efficiently while maintaining high-quality service.
- Excellent and clear communication skills with the ability to explain technical issues to non-technical users.
- Self-motivated, with the ability to work independently while coordinating with remote teams.
- A valid driver's license with a clean driving record is required
- Willingness to travel to client sites
- Strong organizational skills and keen attention to detail.
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you're excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we'd love to hear from you!
