What are the responsibilities and job description for the IT Trainee Bootcamp position at Charles IT?
Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.
We’re thrilled to open applications for our IT Trainee Bootcamp, a 90-day intensive program starting in April of 2025. This is your opportunity to gain hands-on experience in a supportive and fast-paced environment, preparing you for a rewarding career in IT!
About the Bootcamp:
Charles IT’s 3-month in-house IT Trainee Bootcamp is designed to provide practical, real-world experience in:
- Delivering exceptional customer service.
- Active Directory user and group management.
- Printer and peripheral installations.
- New desktop setups and configurations.
- Office 365 administration.
- Basic server maintenance and administration.
- Customer network audits.
- Addressing first-level security incidents (e.g., phishing, SPAM, Dark Web alerts).
- Computer imaging and setup.
- Resolving client tickets via phone or email.
Responsibilities:
- Support administrative and general office tasks.
- Assist with IT services and projects, including on-site deliveries and equipment drop-offs.
- Image laptops and desktops for inventory management.
- Learn and navigate our ticketing system, a vital tool for our operations.
- Complete self-paced technical training and certification programs.
- Perform other tasks as assigned to support team goals
What you'll gain:
- Hands-on experience in a dynamic IT environment!
- Access to Paid Training and Industry Certifications!
- Exposure to industry-standard tools and processes!
- Opportunities for learning and professional growth!
- Collaboration with passionate and supportive team members!
- Must commit to working a minimum of 40 hours per week for the entire 90-day program.
- Associate, Bachelor’s, or Graduate degree in Information Technology, or equivalent practical experience in a help desk or similar IT role.
- Certifications from CompTIA, or Microsofted are a plus!
- A strong desire to learn, grow professionally, and contribute meaningfully to the team.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication.
- Proficiency in Microsoft Office tools.
- Must be 18 years of age or older.
- Must have unrestricted authorization to work in the U.S. without visa sponsorship.
- A valid driver’s license in good standing is required
- Compensation during the 90-day bootcamp
- Regular weekly check-ins for progress tracking
- Small Class Size (8-10 Participants) for Individualized Attention
- Completion of the IT Trainee Bootcamp does not guarantee full-time employment
- Upon successful completion of the IT Trainee Bootcamp, you may invited to apply to a Desktop Support Specialist role
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!
