What are the responsibilities and job description for the Junior Computer Technical Specialist position at Charles R. Drew University of Med & Sc?
Job Description
Job Description
Essential Duties and Responsibilities :
Responding to queries via chat, email, or phone
Triaging support calls to Level 2 & 3 support as
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and / or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Clerical work and basic office admin
Provide end user support during the hours of :
Thursday : 9 : 00am – 6 : 00pm
Friday : 8 : 00am – 5 : 00pm
Saturday & Sunday : 7 : 30 am – 4 : 30 pm
Monday – 10 : 00am – 7 : 00pm
Shifts are subject to change based on the needs of the business.
Other Duties and Responsibilities :
Perform other duties as
Qualifications / Requirements :
EDUCATION :
Regionally accredited two (2) year associate’s degree in information technology or equivalent a
EXPERIENCE :
2 years of professional work experience
LICENSES / CERTIFICATIONS :
A preferred but not required
KNOWLEDGE / ABILITY / SKILLS :
Strong customer service and troubleshooting
Ability to communicate technical information, both verbal and written to a wide range of end-
Familiarity with both PC and Mac Hardware and
Familiarity with Network Repairs and
COMPLEXITY :
The ability to perform highly detailed work with sustained attention and care while providing / obtaining information on numerous inquiries is paramount to success in this position.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Occasional Frequent standing and lifting to 50 pounds. Constant walking, sitting, climbing, reaching high / low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.
WORK ENVIRONMENT :
The position is on site unless specific authorization from manager.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to work in confined
MENTAL DEMANDS :
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent variety of unrelated Constant calculating interrupted work, a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.
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