What are the responsibilities and job description for the Office Manager (Marlborough) position at CHARLES RIVER MEDICAL ASSOCIATES?
At Charles River Medical Associate, we provide a work culture that is empowering. We encourage our team to be great and give their best each day. Our valued employees are the foundation of our success and are the key to fulfilling our mission. CRMA support employee learning and development and strives to promote within.
This Office Manager position is in a 4-MD, 2 NP internal medicine office in Marlborough. Supervises approximately 12 staff. Applicant must have good experience managing a medical office. CRMA office managers are “working managers” and should expect to occasionally cover the front desk or as an MA. This is a salaried, full-time position.
Hours: M - Fr 8:00am - 4:30 pm
- Supervises the daily operation of the office, including helping staff establish deadlines for work assignment and completion, and monitoring work status and progress. Re-allocates staff resources as appropriate based on daily physician schedules, time-off, and capacity. Fosters teamwork between staff and physicians.
- Actively participates in the daily operation of the offices in one or more of these functions as appropriate with skills and training: (1) Medical Secretary; (2) Medical Assistant; or (3) Phlebotomist. Provides assistance to office staff members in order to ensure the office runs orderly for the physicians and patients.
- Responsible for managing personnel related activities including, scheduling hours, accurate timekeeping, attendance, time off requests, leave of absences, employee relations issues, performance evaluations and overtime management.
- Manages office level billing procedures, patient registration, diagnosis coding, applicable collection of co-payment and outstanding balances from patients while ensuring full compliance with established cash control policies and procedures.
- Functions as the liaison between physicians, CRMA administration, human resources, billing, credentialing, IS, accounts payable, and other areas for the office.
- Assists in the recruiting, hiring and training and development of staff.
- Works with ancillary services and/or renters which reside in the office space, as applicable, to ensure seamless customer service to our patients and help services work efficiently.
- Responsible for managing purchases and submitting invoices for payment.
- Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed. Promotes a customer service orientation among staff members.
- Maintains the physical property and equipment of the office including arranging for routine and emergency maintenance with landlord and outside vendors.
- Manages physician call and coverage schedules.
- Ensures office is in compliance with regulatory requirements including: safety, OSHA, HIPAA, employment and labor laws, state and federal guidelines.
- Actively participates in patient complaint procedures.
- Other duties as assigned from time to time.
- Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
- 11 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
- Dental, Vision, and Life available
- 401k 4% contribution by CRMA
- FSA/HSA available
