What are the responsibilities and job description for the Sr Manager, Client Service (PL) position at Charles Schwab Inc.?
Your Opportunity
We are seeking a dynamic Client Service Manager to lead a high-performing team within our B2B client service organization. This role requires a strategic leader who excels in driving operational efficiency, fostering employee development, and ensuring exceptional client experiences.
Key Responsibilities:
- Strategic Leadership: Align team objectives with business goals, making data-driven decisions to optimize performance and client satisfaction.
- Coaching & Development: Mentor and develop team members across multiple grade levels, fostering a culture of continuous learning and professional growth.
- Operational Excellence: Identify process improvement opportunities, enhance workflow efficiency, and proactively manage operational risks.
- Emotional Intelligence: Cultivate a supportive, inclusive team environment, effectively managing conflict and adapting leadership approaches to diverse team dynamics.
- Communication & Influence: Serve as a strong advocate for the team, communicating clearly and persuasively with internal stakeholders, senior leadership, and external partners.
What you have
- Proven experience leading client service teams in a B2B environment.
- Strong background in coaching, performance management, and employee development.
- Demonstrated success in process improvement and operational risk management.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to influence stakeholders and navigate complex organizational structures.
- Proven experience using SalesForce.
This role offers an opportunity to make a meaningful impact, leading a team that supports key business relationships while driving continuous improvement and growth.
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