What are the responsibilities and job description for the Senior Technical Program Manager position at Charles Schwab?
Your opportunity
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We are seeking an entrepreneurial and passionate Program Manager of Mobile Technology to take our customer experience to the next level. We’re solving problems across a broad range of domains: trade, banking, retirement funding management, and employee stock reward through real-time transactional online and distributed systems.
The role focuses on proactively engaging with our technical and business functions by providing personalized and customizable digital experiences to our clients to help them meet their financial goals. The program manager role will collaborate with other product and technology teams, as well as lead a cross-functional program team to holistically enhance a robust and efficient client experience for schwab.com. An ideal candidate will enjoy being part of a impactful and growing digital team, working in a fast paced environment, be process and data oriented, have strong communication skills, and have extensive experience with a secure, client-facing online technologies. This role requires a creative mind set, strong solutions-oriented view and ability to forge relationships with many internal and external partners.
What You’ll Do
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We are seeking an entrepreneurial and passionate Program Manager of Mobile Technology to take our customer experience to the next level. We’re solving problems across a broad range of domains: trade, banking, retirement funding management, and employee stock reward through real-time transactional online and distributed systems.
The role focuses on proactively engaging with our technical and business functions by providing personalized and customizable digital experiences to our clients to help them meet their financial goals. The program manager role will collaborate with other product and technology teams, as well as lead a cross-functional program team to holistically enhance a robust and efficient client experience for schwab.com. An ideal candidate will enjoy being part of a impactful and growing digital team, working in a fast paced environment, be process and data oriented, have strong communication skills, and have extensive experience with a secure, client-facing online technologies. This role requires a creative mind set, strong solutions-oriented view and ability to forge relationships with many internal and external partners.
What You’ll Do
- Collaborate with other Technology teams to create the best online customer experience
- Lead a cross-functional team of stakeholders (Business Development, Software development teams, UX, Marketing) to develop a vision and a roadmap to take our client centric online solutions to the next level
- Execute this vision by actively partnering with technology teams and participating in agile scrum ceremonies, including owning the roadmaps and prioritizing the backlog as necessary
- Provide timely and proactive production support to users
- Provide regular and concise updates to the Senior Management Team
- Bachelor’s degree in Computer Science or related field
- 5-7 years of technical program management experience
- Understanding of Software Development Life Cycle (SDLC) and project planning/execution skills including estimating and scheduling
- Must be self-starter, extremely detailed and analytical, and have a curious mind that enjoys digging into how things work and continuously strives to enhance the product, workflow and the process
- Comfort in a dynamic, fast-moving and collaborative work environment, with a positive attitude and solid work ethic.
- Keen eye for recognizing consistent and efficient client experiences and promoting a continuous improvement culture (Experience on an agile digital product team is highly preferred)
- Experience in building partnerships, mobilizing and motivating teams, influencing others at all levels of an organization, and driving change to effectively deliver on projects in a cross-functional environment
- Excellent presentation, communication, and interpersonal skills, to communicate at all levels with clarity and precision both written and verbally
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
