What are the responsibilities and job description for the Sr Manager, User Experience Researcher position at Charles Schwab?
Your opportunity
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Strategy and Transformation team within Schwab’s Client Service & Support organization enables leaders across the service organization to explore and set strategy, prioritize our investments, understand the perspective of our professionals and clients, and tell our strategic story along the way.
As a
Senior Manager, UX Researcher (individual contributor)
you will :
Define and drive the future experience for our call center representatives and the products they use
Reveal what our users need by conducting user research, working with cross-functional teams, and delivering insights
Inspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamless
Lead and own a research project from start to finish including conducting stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development
What you are good at :
Working independently to deliver insights in a fast-paced and ever evolving environment
Critically thinking to generate unique research ideas and derive effective solutions for design issues
Effectively collaborating with stakeholders and act as a strategic partner in product decisions
Storytelling skills using data and other visualizations to engage stakeholder, communicate insights effectively and clearly present key findings and recommendations
Continuously improve and grow by implementing new research techniques
What you have
Required Qualifications :
5 years of UX research experience
Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
Proficiency at conducting a wide array of research methodologies including surveys, user interviews, usability testing, card sorting, etc.
Experience working with large data sets, including a solid understanding of basic statistics, and ability to calculate necessary sample sizes
Experience with testing in person and remotely
Success supporting delivery of concurrent projects
High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
Preferred Qualifications :
Prior experience within financial services industry
Strong communications skills with ability to appeal to a wide audience
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future :
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
CO Salary Range : USD $103,500 - $160,000 / Year
What’s in it for you :
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future :
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
Salary : $103,500 - $160,000
