Check In Staff

Welcome to Charleston Aqua Park!

At Charleston Aqua Park, we thrive on passion, teamwork, and a commitment to excellence. As a family-owned and operated business located at Trophy Lakes on Johns Island, our mission is to create a safe, fun, and memorable experience for every guest who visits. Unlike larger organizations, we pride ourselves on fostering a close-knit team environment where every member is valued and integral to our success. Whether you're guiding our visitors through thrilling water adventures, ensuring seamless operations at our check-in counters, or leading our vibrant summer camp programs, your role is pivotal in upholding our high standards of safety and customer satisfaction.

Why Join Our Family?

• Family-Owned Atmosphere: Experience the warmth and camaraderie of working in a family-run business where your contributions are recognized and appreciated. Here, you're more than just an employee—you’re part of our extended family.
• Passionate Community: Be part of a dedicated team that loves what they do and supports one another to deliver exceptional service.
• Safety First: We prioritize the well-being of our guests and staff, providing comprehensive training and fostering a safety-conscious environment.
• Growth Opportunities: Whether you're looking to develop your skills in customer service, management, or specialized roles like lifeguarding and safety instruction, we offer avenues for personal and professional growth.
• Dynamic Work Environment: Enjoy the outdoors, engage with diverse guests, and take on varied responsibilities that keep each day exciting.
• Personalized Support: In our small team, your ideas and feedback are heard and implemented, allowing you to make a real impact on our operations and guest experiences.
• Competitive Compensation and Benefits: We offer attractive pay rates, benefits, and perks to recognize your hard work and dedication, including:
• Free Water: Stay hydrated throughout your shift with complimentary water.
• Discounted Snacks and Beverages: Enjoy discounted prices on our delicious snacks and beverages.
• Free Ice Cones: Beat the heat with free ice cones during your breaks.
• Free Wakeboarding: Take advantage of free wakeboarding sessions after your shift.
• Discounts for Friends and Family: Share the fun with loved ones at discounted rates.

Our Values:

• Reliability: Punctuality and dependability are essential in ensuring smooth operations and excellent guest experiences.
• Professionalism: Maintain a clean, professional appearance and conduct yourself with integrity and respect.
• Customer Focus: Always prioritize our guests' needs, providing friendly and efficient service even during the busiest times.
• Teamwork: Collaborate with your colleagues to create a harmonious and effective work environment where everyone can thrive. We love our colleagues and what we do.
• Continuous Improvement: We encourage feedback and proactive problem-solving to enhance our services and operations continually.

Join Us!

If you're honest, hard-working, and passionate about delivering top-notch service in a supportive and familial setting, Charleston Aqua Park is the perfect place for you. Explore our current job openings below and take the first step towards an exciting summer (and beyond) with us!

This job is a great opportunity for students and graduates in the Charleston area who have previous work experience from summer jobs and internships or anyone who enjoys customer-facing work.

Your supervisor is our Aqua Park Manager and Assistant Manager.

In this position, we are hiring Check In Staff.

Who are we looking for?

• You are a friendly, motivated and reliable people person.
• You are a self-starter who can work with minimal supervision. You have attention to detail while promoting a fun work atmosphere.
• You are a team player and can motivate your fellow team members.
• You enjoy interaction with customers and do your best to let them have a great time.
• You are punctual & show a good work ethic.
• You like numbers and are at ease with operating a cash register and computers. We operate with cloud based systems.
• You have a good understanding of workflows, should be able to follow processes, and deal with hiccups as they happen.
• You are an excellent organizer and see cleanliness as part of your job duty.
• You are very safety conscious (our customers swim in the lake).
• You are physically fit – able to bend, twist & turn with flexibility as you will be working outdoors on and around water and in varying weather conditions.
• In a nutshell: The right applicant will be honest, hard-working and have experience in a customer facing or administrative role. You will be part of a team consisting of operational staff running the activities and the park as well as the general team members supporting the specific areas of the Park (Aqua Park, Floating Ropes Course, Wakeboard/Boogie Board Cable, Events).

What are your job tasks?

• As a Check In Staff member, you support our Aqua Park Manager and Assistant Manager in running the check in area.
• Your job is to welcome our guests, check them in for their session or sell them a ticket on the spot and to make sure that they find all they need during their stay.
• You help with checking waivers, wristbands & life jackets.
• We also expect you to give us a hand with the maintenance of the site (clean facility, prepare and stow away gear) and to delegate tasks as needed.
• You participate in frequent safety drills and trainings as required and are in charge of writing incident reports and reporting problems to your supervisor. You may also be required to provide medical assistance as required (first aid kit) & calling EMS in case of emergency.
• On top of that, you help with booking customers, especially for birthday parties and group events, and issue refunds as needed. We respond to requests by phone and by email.

Nice to have: A first aid or CPR certification is a nice to have.

Must have: Work experience at a customer facing position. Ability to cope with a busy work environment.

How to apply?

Please send your resumé and a few sentences stating why you are a good fit for our team.

SEE YOU AT THE LAKE!

Charleston Aqua Park @Trophy Lakes, 3050 Marlin Road, Johns Island, SC 29455

Job Types: Full-time, Part-time, Temporary, Internship

Pay: $18.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed
• Weekends only

Work Location: In person

Salary : $18