Remote Patient Monitor Liaison -- Call Center -- Northgate-400 Association Dr.

Job Summary

The Ambulatory RPM & Consult Operator works as part of the clinic provider team and assists the provision of primary health care. They provide direct patient services and will enroll referred and participating patients in the program for remote monitoring services including but not limited to remote monitoring of glucose, weight, O2, and blood pressure. This position has potential for remote working

Responsibilities

• The clinician will complete required paperwork. • The clinician will continue to provide frequent monitoring/assessment, documentation, follow up and collaboration to patient’s care team including but not limited to the Primary Care Provider, Referring Provider, and other team members providing Coordinated Care Services. • This position demands the ability to interact with Federal; State; and local agencies to maximize the resources and to achieve program development goals. • The Remote Patient Monitoring (RPM)/ Phone Operator will also be responsible for supporting community-based registration and marketing efforts for CAMC Health System. • Responsible for making hospital discharge follow-up appointments with Primary Care Providers for all hospitalist patients at General, Memorial and Teays Valley Hospitals. • Responsible for processing confirmation letters to patients, physicians, and customers. • Answer marketing calls and schedule new patient appointments for CAMC Ambulatory physicians with our Patient Direct Connect Program. • Answer phone calls for CAMC Ambulatory Physicians providing scheduling of appointments and assisting callers with questions or needs.

Knowledge, Skills & Abilities

Other Information Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

High School Diploma or GED (Required)
Post High School Diploma or Certificate Program (Required) Experience: 1 year related experience in healthcare

Credentials

Medical Assist, Cert (Required)

Work Schedule: Varies

Status: Full Time Regular

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Jamie L. Douglas jamie.douglas@camc.org