What are the responsibilities and job description for the County Services Representative IV - Assessor position at Charleston County, SC?
Salary : $21.66 Hourly
Location : North Charleston, SC
Job Type : Full-Time
Job Number : AS209467
Department : Assessor
Opening Date : 06 / 20 / 2024
Description
The Assessor's Office places a strong emphasis on excellent customer service and interpersonal skills. This position is in the Classification division of the Assessor's office. The successful candidate will have excellent verbal communication skills and the ability to remain calm, focused and professional in stressful situations. The successful candidate must be able to deal effectively and professionally with taxpayers, the general public and employees with other government agencies (county, municipal and state) over the phone, in person and through electronic transmissions.
HIRING HOURLY : $21.66
Some overtime may be required including work on weekends
OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY
Duties and Responsibilities
The position is responsible for performing detailed independent research and verification of taxpayer submitted information, identification of missing information, identification of additional or non-standard information needed for the approval, disapproval or removal of the 4% Special Assessment ratio for real property. Editing the qualification of existing properties to ensure on going compliance with statutes is included in the job duties such as; identification of rented properties, discovery of dual exemptions and research into business use of the property. Job duties include, but are not limited to : answering taxpayer inquiries, referring customers to other departments as necessary, filing, data entry, preparing correspondence and performing research. Others duties that may be assigned include, but are not limited to : general office duties, assisting in data entry and assisting other divisions in the Assessor's office as needed, cross training in various customer service, administrative and clerical duties
Minimum Qualifications
This position requires a high school diploma and a minimum two years' customer service experience in a fast paced office environment accompanied by clerical or administrative experience. Customer service experience with a government or public / private entity is highly preferred as is knowledge of state assessment and ad valorem taxation laws and prior experience in a South Carolina Assessor's, Auditors or Treasurers office.
Knowledge, Skills and Abilities
The successful candidate must have substantial experience with a variety of computer software applications including EXCEL and WORD, must demonstrate that they are able to learn new software applications easily and be capable of entering data and typing accurately and rapidly. The position requires meticulous attention to detail, research, analysis and organizational skills along with ability to prioritize varying job duties. The successful candidate must be able to work independently and also work in a team environment cooperating with others in the division and with other divisions and work units in the Assessor's office and other county offices. The candidate must be able to convey information regarding state laws, qualification criteria for exemptions, application filing procedures and other assessment and property tax processes accurately and professionally on the phone, in person and in written communications.
Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to :
- Health, Dental, Vision and Life Insurance
- Optional Life and Disability Insurance
- Optional Medical and Dependent Care Spending Accounts
- Annual and Sick Leave
- Fourteen (14) recognized Holidays
- South Carolina Retirement System (SCRS) State Retirement Plan
- Police Officers Retirement System (PORS - as applicable)
- Optional Deferred Compensation Program
- Longevity and Merit Pay Increases
- Optional Federal Credit Union Membership
- Leadership, Professional and Skill Development Training
- Employee Assistance Program
- Employee Well-being Program
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Salary : $22
