Surgery Scheduling Lead

Charleston ENT is hiring for a Surgery Scheduling Lead! This role provides administrative leadership in coordinating surgical procedures while managing the department's day-to-day scheduling operations. This role involves scheduling surgeries for assigned physicians, overseeing scheduling workflows, and serving as a liaison between internal departments and surgical facilities.

This is a dual role, where leadership responsibilities make up no more than 30% of daily duties, with the remainder dedicated to direct scheduling tasks.

Key Responsibilities:

• Coordinate and schedule surgeries and follow-up appointments as directed by physicians.
• Serve as a primary point of contact for patients, physicians, and external surgical facilities, ensuring clear and timely communication.
• Organize and route all necessary pre-operative documentation, ensuring compliance with physician and facility requirements.
• Maintain efficient phone communication and document scheduling processes as required.
• Adhere to all clinic protocols, policies, and procedures.
• Provide excellent customer service, demonstrating professionalism and empathy toward patients and families.
• Identify and address scheduling barriers to optimize efficiency and meet performance goals.
• Calculate surgical costs, review insurance coverage with patients/families, obtain prior authorizations, and process surgery deposits.

Qualifications & Skills:

• Associate’s or bachelor’s degree preferred.
• 1 years of experience in surgery scheduling or a related field.
• Strong knowledge of medical terminology, clinical procedures, and healthcare administrative practices.
• Exceptional organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in medical scheduling software and practice management technology.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to collaborate across departments and build relationships with internal and external stakeholders.
• Sound judgment, problem-solving abilities, and attention to detail.
• Ability to work independently while also contributing to team goals.
• Experience handling confidential information with discretion and professionalism.

This role is ideal for a proactive and detail-oriented professional who thrives in a fast-paced medical environment while ensuring seamless coordination of surgical procedures.