Housing Manager - Public Housing Job at Charleston-Kanawha Housing Authority in

Job Description

Job Description

POSITION SUMMARY

Under the direction of the Director of Housing Management, provide daily property management of Public Housing and locally owned housing residences for Charleston-Kanawha Housing Authority (CKHA). Personally perform duties related to tenant relations and property management; conduct re-examinations, inspections, and other related work as required; assign work to and review the work of Housing Management Assistants when they provide assistance to housing management activities.

ESSENTIAL FUNCTIONS

The following represents principal responsibilities of the position; however, they are not intended to be all inclusive. CKHA reserves the right to change, reassign, or combine job duties at any time and at its discretion.

• Responsible for all management functions for one or more assigned properties. Must demonstrate a clear understanding of work and exhibit ability to learn and apply new skills and perform duties in compliance with CKHA, Housing and Urban Development (HUD), federal, state and local regulations and policies.
• Promptly lease vacant units to maintain 97% or higher occupancy rate at all times.  Lease units within prescribed time frames by contacting applicants and pre-leasing units where possible to avoid down time between maintenance completion and lease-up.  Promptly notify Maintenance department of upcoming vacancies by completing and submitting an Intent to Move form.
• Finalize application process and prepare Lease Agreement.  Conduct a thorough orientation with new residents explaining CKHA’s Admission and Occupancy Policy and Lease Agreement requirements and expectations.  Conduct move-in inspection with resident and thoroughly document condition of unit at the time of move-in.  Prepare resident ID cards for every family member at the time of move-in.
• Collect all rents and applicable charges to residents in accordance with applicable regulations.  Maintain Tenant Accounts Receivable (TARs) at 98% or higher.  Work with and encourage residents to pay rent and other charges in a timely fashion.  Pursue legal action for accounts in excess of 30 days delinquent.
• Accurately balance accounts and monthly rent rolls with Finance and Administration Department.  Review account detail and reconcile monthly. Finalize and reconcile account balances at the time of move-out returning security deposits and credit balances in accordance with policies and procedures and report unpaid sums to the Director of Housing Management for future action.
• Conduct annual recertification to determine eligibility for continued occupancy for all residents.  Verify household member income and asset information.  Obtain third party income and asset verifications. Calculate rent in accordance with HUD regulations and notify residents of changes in accordance with established policies and procedures.
• Complete interim rent increases or reductions in accordance with established policies and procedures.  Obtain third party income verifications and calculate rent in accordance with HUD regulations. Notify residents of changes in accordance with established policies and procedures.
• Monitor and enforce all requirements and expectations of the Lease Agreement.  Perform unit inspections no less than annually. Monitor extermination reports and follow-up to resolve problem areas.  Work with and encourage residents to maintain acceptable housekeeping standards.  Issue lease violations for all lease infractions.  Meet with residents to discuss lease violation issues and provide assistance for resolution.  Photograph and / or videotape damages to property by residents, family members and / or guests and severe housekeeping problems.  Maintain on file and of record.  Coordinate and monitor security issues with appropriate police and security personnel.  Pursue legal action for repetitive lease infractions.
• Maintain accurate records for unit and resident files including proper documentation for move-ins, move-outs, re-certifications, rent changes, inspections, and HUD Form-50058 in compliance with all applicable HUD regulations and CKHA policies and procedures.
• Responsible for overall quality of management and image of development; perform regular inspections of grounds and property to assure good curb appeal and work with on-site and maintenance supervision to resolve problems.
• Promote resident satisfaction, resolve conflicts and respond to all resident complaints, inquiries and problems.  Exercise tact and courtesy when dealing with residents, applicants, staff and the public.
• Attend applicant orientation and vacancy meetings.
• Enthusiastically promote the Chief Executive Officer (CEO)’s priorities for the operations of CKHA.
• Maintain the utmost confidentiality of all clientele information.
• Regular attendance and punctuality are required.
• Perform other duties as assigned.

Company Description

Charleston-Kanawha Housing has available affordable housing in Charleston, West Virginia and throughout the Kanawha, Clay, and Putnam Counties. We are the largest housing agency in WV, offering family and senior communities as well as private housing options.

Mission Statement

Charleston-Kanawha Housing Authority's mission is to provide every resident with a decent, safe, affordable place to live while linking or providing programs that will assist them on their journey to self-sufficiency.

Company Description

Charleston-Kanawha Housing has available affordable housing in Charleston, West Virginia and throughout the Kanawha, Clay, and Putnam Counties. We are the largest housing agency in WV, offering family and senior communities as well as private housing options. Mission Statement Charleston-Kanawha Housing Authority's mission is to provide every resident with a decent, safe, affordable place to live while linking or providing programs that will assist them on their journey to self-sufficiency.