What are the responsibilities and job description for the Operations Manager position at Charlestown Landscaping?
Landscape Operations Manager
Charlestown Landscaping is a growing landscape maintenance and snow removal group serving the Southeastern Pennsylvania region. We are seeking immediate hire of a full-time Operations Manager to work with existing clients and new prospects to meet their needs.
Summary: Operations managers are responsible for providing assistance and solutions to property managers on existing commercial landscape accounts as well engaging with new prospective clients in the market.
Responsibilities:
- Develop and maintain quality relationships with commercial maintenance clients including in person meetings, quality inspection site audits, and exemplary customer service.
- Ensure that commercial maintenance and commercial enhancements are completed within budgeted and contracted hours and to company and customer quality requirements.
- Coordinate scheduling of commercial operations to include routine maintenance operations and commercial enhancement projects.
- Manage snow operations with the help of the Snow Operations Manager.
- Order and coordinate material and equipment deliveries for enhancement projects.
- Maintain inventory of maintenance-related materials, tools and supplies.
- Institute routine maintenance inspections for trucks and equipment and schedule preventative maintenance.
- Learn company estimating programs and assist in bidding on new maintenance contracts and enhancement projects.
- Provide guidance, training, and support to maintenance production managers as well as foremen to include actionable goals and positive and negative feedback.
- Recruit, interview, hire, discipline, and terminate (when necessary) field staff.
- Perform informal and/or formal landscape quality audits to ensure client and company standards are met.
- Support and promote company standards including company culture, company goals and objectives, and state and federal laws or regulations.
Preferred Qualifications:
- Experience in sales and customer service
- Knowledge of horticulture, snow removal and best practices
- Valid US Drivers License
- Proficiency in Microsoft Office
