What are the responsibilities and job description for the Room Inspector position at Charlestowne Hotels?
Rooms Inspector
The Rooms Inspector is responsible for assisting in the successful operation and administration of the housekeeping department, such as staff training, coaching, counseling and enforcing the hotels standard operating procedures. The Rooms Inspector must ensure that the housekeeping department is continually balanced, while focusing on providing exceptional customer satisfaction. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Rooms Inspector will assist where necessary, and step up to fill in as Supervisor on Duty on days scheduled as such, (two-three days per week).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
PRIMARY RESPONSIBILITIES
- Reports directly to the Housekeeping Supervisor and Rooms Manager.
- Inspects guest rooms and public areas daily to ensure quality standards and consistency.
- Works with housekeepers to ensure guest room status is communicated to Front Desk in a timely and efficient manner.
- Works collaboratively with housekeepers; as well as Engineering and Front Office to continually enhance and advance the hotel’s goals and operations.
- Prepare and distribute Housekeeping boards when necessary.
- Ensures ALL checklists are being completed, filed, and approved by a team leader.
- Motivates the staff and establishes a productive and positive work environment.
- Assists in cleaning guest rooms and public areas when necessary.
- Maintain complete knowledge of all operations department policies/service procedures.
- Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected.
- Work with engineering to ensure that all equipment within the guest rooms are functioning properly.
- Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs.
- Must be well organized and have excellent supervision, communication, and oversight skills.
- Establishes and maintains open, collaborative relationships with employees and fellow managers.
- Adheres to all company Standard/Conduct policies and procedures
- Follows the company’s employee handbook for rules and regulations
- Performs all reasonable job duties as requested.
Job Requirements
- College degree or appropriate experience level in hotel operations or:
- High school diploma or equivalent plus at least three (3) years of related experience or
- any equivalent combination of education and experience that provides the above skills, knowledge, or abilities.
- Strong verbal and written communication skills.
- Significant attention to detail.
- Computer skills required. Knowledge of inputting and accessing information in the property management system.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Fluency in English, both verbal and in writing. Provide legible communication.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, & stooping.
- Stand or walk for an extended period of time.
