What are the responsibilities and job description for the Valet Attendant position at Charlestowne Hotels?
$750 Sign-on Bonus
The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
Essential Job Functions
- Open doors and assist guests/visitors entering and leaving property
- Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
- Maintain security of vehicles and vehicle keys
- Communicate parking procedures to guests/visitors
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Supply guests with directions
- Communicate parking procedures to guests/visitors
- Assist Concierge and Front Office staff with guest requests and services, as needed
- Communicate with guests, other employees, or departments to ensure guest needs are met
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
Prerequisites
- Standing at least 8 hours a day
- Running up to 200 yards, 50 times a day or more
- Entering and exiting customers vehicles 75 or more times daily
- Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
- Communicate effectively with customers and coworkers.
- Must be able to read, write, and speak the English language.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Be able to work in hot, wet, humid and loud environment for long periods of time.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.
- Be able to work in a standing position for long periods of time.
- A valid driver’s license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
- A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver’s license must be kept in good standing for the duration of employment.
Notice
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
