OPERATIONS CLERK

OPERATIONS CLERK

Operations Clerk/Bookkeeping:

Purpose of Job:

Provide excellent service to our customers and possible customers while maintaining a professional and friendly demeanor. An ideal job candidate will establish and maintain credibility in our local communities. Additional job duties are listed further down; however, they are not all-inclusive. Job candidate is required to follow and enforce bank policies and procedures as well as abide by and enforce all compliance regulatory requirements.

Experience & Skills:

• Attention to Detail
• Good Oral and Written Communication Skills
• Interpersonal Awareness
• Customer Service Oriented
• Diagnostic Information Assembling
• Analytical & Conceptual Thinking
• Initiative
• Compassion
• Teamwork Skills
• Flexibility in an ever-changing work environment
• Thoroughness
• Self-Confidence
• Positive Stress Management Skills
• Personal Credibility
• The ability to know when to seek assistance
• Strict Confidentiality
• Punctuality

Education & Experience:

High School Diploma or Equivalent. A working knowledge of retail banking operations and customer service is preferred.  Job-specific ongoing education will be provided by the Bank.

Job Duties will include, but are not limited to:

• Interacting with customers over the telephone and assisting them with their needs
• Working closely with Bank staff to service customer needs
• Learning multiple computer software programs to assist customers and other bank staff
• Handling customer disputes
• Verifying Account Information Changes
• Approving/Processing Wires
• Processing account verifications
• Processing Outgoing Check Returns/Adjustments
• Processing Online Banking Applications
• Filing
• Monitoring and Processing Remote Deposit Checks
• Monitoring Daily Reports
• Monitoring customer activity for discrepancies.

Job Type/Schedule/Location:

• Full-Time
• Day Shift: 8AM-5PM; some 9AM-6PM Fridays
• 8-hour shift with one-hour lunch break
• In-person only-Charlevoix

Expected Hours:

• 40-43 per week

Benefits:

• 401(k) with matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Qualifications

Experience & Skills:

• Attention to Detail
• Good Oral and Written Communication Skills
• Interpersonal Awareness
• Customer Service Oriented
• Diagnostic Information Assembling
• Analytical & Conceptual Thinking
• Initiative
• Compassion
• Teamwork Skills
• Flexibility in an ever-changing work environment
• Thoroughness
• Self-Confidence
• Positive Stress Management Skills
• Personal Credibility
• The ability to know when to seek assistance
• Strict Confidentiality
• Punctuality

Salary : $17 - $19