What are the responsibilities and job description for the General Manager - Lancaster position at Charleys Philly Steaks?
Overview
Charleys Philly Steaks is seeking talented Restaurant General Managers who are passionate about guest service & want to make a positive impact in the lives of others!
What we offer:
- Semi-annual reviews, with opportunity for wage increase
- Advancement opportunities - WE CARE ABOUT YOUR GROWTH!
- FREE MEALS during shift, DISCOUNTS outside of work
- Good service industry hours (no late nights)
- Want to Give Back? – We Offer Community Service Opportunities
Benefits:
- Paid Time Off
- Health/Dental/Vision
- Paid Maternity Leave
- Life Insurance
- Short/Long Term Disability
- Tuition Reimbursement and Education Opportunities
- Healthy Activities Reimbursement
What we’re looking for:
- Excellent customer service – WE CARE ABOUT OUR GUESTS!
- Be a team player with a “can-do” attitude.
- Enthusiasm toward all assignments, take calculated risks.
- Willingness to grow as a leader! - Ready and willing to unlearn and relearn when reality challenges existing paradigms.
Responsibilities and Duties:
- Accountable for all daily operations of the food service operation.
- Train and develop team members - proactively seek out learning opportunities: books, mentorship, courses, experiences, and self-reflection.
- Demonstrate leadership and promote teamwork.
- Create an environment where team members are empowered and delighted, who in turn, delight our guests with genuine hospitality.
- Effectively address employee relations issues.
- Ensure inventory levels are properly maintained in order to increase sales volume and control inventory.
- Manage the cleaning and maintenance of food service equipment.
- Operate all assigned equipment safely and efficiently.
- Be directly responsible for all fund reconciliation and inventory audits.
- Prepare or supervise preparation of all required paperwork.
- Maintain safety and security of the restaurant and document any accidents or incidents that occur, when faced with hostility extend hospitality, nonetheless.
- Ensure that all personnel know and follow all company policies and procedures.
General Manager (GM) Requirements and Qualifications:
- 1 year of food service experience preferred.
- Ability to effectively lead in a fast-paced work environment.
- Able to move forward with incomplete information, does not need to wait “till everything is ready”.
- Take accountabilities, especially when things get tough. Always ask “what’s mine to own”. Admit mistakes and readily take actions to improve.
- Must be able to work a flexible shift, including nights, weekends and holidays.
- Strong leadership and interpersonal skills.
- Ability to communicate effectively with all levels of the organization.
- Ability to bend down, stoop low, and stand for at least 8 hours.
- Ability to properly lift, pull, and/or push up to 30 lbs.
