What are the responsibilities and job description for the Shift Leader position at Charleys Philly Steaks?
*Job Summary* We are seeking a dedicated and dynamic Team Leader to oversee daily operations and ensure exceptional customer service in our retail environment. The ideal candidate will possess strong leadership skills, a passion for team management, and the ability to foster a positive work atmosphere. As a Team Leader, you will play a crucial role in guiding your team to achieve operational goals while maintaining high standards of service and efficiency. *Responsibilities* - Supervise and lead a team of associates, providing guidance and support to ensure optimal performance. - Recruit, train, and develop new team members to enhance their skills and integrate them into the workplace culture. - Monitor daily operations, ensuring compliance with company policies and procedures. - Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a welcoming environment. - Utilize retail math to analyze sales data and market trends to drive performance improvements. - Manage cash register operations, ensuring accuracy in transactions and adherence to cash handling procedures. - Foster effective communication within the team, promoting collaboration and teamwork. - Conduct regular performance evaluations and provide constructive feedback to team members. *Qualifications* - Proven experience in a supervisory or leadership role within a retail or grocery store environment. - Strong customer service skills with the ability to engage effectively with customers and team members. - Familiarity with recruiting processes and techniques for attracting top talent. - Proficient in retail math concepts for inventory management and sales analysis. - Excellent phone etiquette and communication skills for interacting with customers and staff. - Ability to motivate and inspire a diverse team while managing various personalities effectively. - Strong organizational skills with attention to detail in supervising daily operations. Join us as we strive for excellence in customer service while cultivating a motivated team dedicated to achieving our goals!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Lansing, MI 48910 (Required)
Ability to Relocate:
- Lansing, MI 48910: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
