Customer Service (CSR)

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and care. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Uphold company policies and procedures while providing client services.

Skills

• Excellent phone etiquette and communication skills in English; bilingual or multilingual abilities are a plus.
• Strong customer support experience, preferably in an office environment.
• Ability to analyze customer needs and provide appropriate solutions.
• Proficient in using office software and customer relationship management (CRM) systems.
• Demonstrated ability to work well under pressure while maintaining a positive attitude.
• Strong organizational skills with attention to detail.

Join us as we strive to deliver outstanding service and support to our valued customers!

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Rotating shift

Work Location: In person

Salary : $13