What are the responsibilities and job description for the Service Advisor position at Charlie Clark Hyundai - Laredo?
Overview
An Automotive Service Advisor acts as the bridge between customers and the service department. They are responsible for ensuring customer satisfaction by overseeing the repair and maintenance process, providing accurate estimates, and delivering exceptional customer service. This role requires strong communication skills, technical knowledge, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Customer Interaction: Greet customers warmly and listen to their vehicle concerns. Gather detailed information to understand the issues and effectively communicate them to the technician team.
- Service Management: Coordinate and schedule service appointments efficiently. Ensure that all customer requests and concerns are addressed promptly.
- Estimate Preparation: Provide detailed cost estimates for services and repairs, including labor, parts, and additional charges. Clearly explain the costs and benefits to the customer.
- Communication: Maintain open lines of communication with both customers and technicians. Update customers on progress, changes, or additional services needed during the repair process.
- Documentation: Accurately document customer details, service agreements, and repair activities. Ensure all paperwork is completed and filed correctly.
- Sales: Promote additional services and maintenance plans that could benefit the customer, enhancing their vehicle's longevity and performance.
- Problem Resolution: Address and resolve any customer complaints or concerns with empathy and professionalism. Strive to achieve high levels of customer satisfaction.
Qualifications
- Education: High school diploma or equivalent required; additional automotive or customer service training is a plus.
- Experience: Previous experience in automotive service, sales, or customer service is preferred.
- Skills:
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to explain technical information in layman's terms
- Proficiency in basic computer applications and service management software
- Knowledge: Basic understanding of automotive systems and repair processes is advantageous.
Job Type: Full-time
Pay: $46,851.00 - $53,785.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $46,851 - $53,785
