Service Lane Manager

Overview

The Automotive Service Lane Manager plays a crucial role in ensuring the smooth operation of the service department within an automotive dealership or service center. This position requires a blend of technical expertise, customer service skills, and managerial abilities to oversee the service lane and ensure customer satisfaction.

Key Responsibilities

• Customer Service Management: Greet customers promptly and courteously as they enter the service lane. Address customer inquiries and concerns, providing solutions and maintaining a high level of customer satisfaction.
• Service Coordination: Manage and coordinate the flow of vehicles through the service lane. Ensure that vehicles are inspected and serviced efficiently and in a timely manner.
• Team Leadership: Supervise, train, and support service advisors and other staff in the lane area. Motivate the team to achieve their performance goals and maintain a positive work environment.
• Process Improvement: Implement and monitor service lane processes to improve efficiency, reduce waiting times, and enhance the overall customer experience.
• Quality Control: Ensure that all service work is completed to the highest standards and that vehicles are returned to customers in excellent condition.
• Report Generation: Prepare and analyze reports on service lane performance, customer feedback, and other metrics to identify areas for improvement.

Qualifications

• Education: High school diploma or equivalent required; additional education or certification in automotive technology or management is preferred.
• Experience: Minimum of 3 years of experience in an automotive service environment, with at least 1 year in a supervisory or managerial role.
• Technical Skills: Strong understanding of automotive repair and maintenance processes. Ability to interpret technical information and provide guidance to team members.
• Customer Service Skills: Excellent communication and interpersonal skills. Ability to handle difficult situations with tact and professionalism.
• Leadership Abilities: Proven track record of leading and motivating a team. Strong organizational and problem-solving skills.
• Computer Proficiency: Familiarity with service management software and basic computer applications.

Working Conditions

• This role typically requires work in a busy and fast-paced service environment.
• May involve standing for extended periods and exposure to various weather conditions.
• Flexibility to work evenings, weekends, and holidays as required to meet customer demand.

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• Retirement savings plan

Job Type: Full-time

Pay: Up to $89,929.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Weekends as needed

Ability to Commute:

• Laredo, TX 78041 (Required)

Ability to Relocate:

• Laredo, TX 78041: Relocate before starting work (Required)

Work Location: In person

Salary : $89,929