What are the responsibilities and job description for the Quality Assurance Analyst position at Charlie Health, Inc.?
A company is looking for a QA Analyst to support its Admissions and Care Experience teams.Key ResponsibilitiesConduct daily evaluations of Admissions and Care Experience calls and documentationMaintain auditing tools and systems, creating scorecards and tracking progressCollaborate with leadership to improve department processes and client experienceRequired QualificationsMinimum of 6 months of call listening or admissions coordinator experiencePrevious experience in quality assurance or call monitoring preferredProficient in Salesforce, G-suite, and Zoom; familiarity with Gong is a plusStrong analytical skills, including root cause analysis and trend identificationWork authorized in the United States with native or bilingual proficiency in English
