What are the responsibilities and job description for the Specialist, Onboarding Compliance position at Charlie Health?

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

Our Specialist, Onboarding Compliance will be directly responsible for HR compliance work related to our clinical staff. Our clinical workforce is expanding quickly, and each new clinical hire requires a myriad of operational and compliance tasks to be completed prior to their first day of care. The Specialist, Onboarding Compliance will shepherd new hires through these tasks, ensuring that they're in-compliance prior to their first day of care. Clinical hires also have complex personnel files, given that they deliver care in multiple states and are reviewed regularly by state agencies. The Specialist, Onboarding Compliance will build the initial personnel file and work collaboratively with multiple departments to assure that files are complete and ready for inspection at any time.

Ultimately, if you are excited about navigating and influencing complicated, operational processes related to onboarding compliance, this role may be for you. We're excited to bring on an execution-oriented, highly motivated individual that wants to apply their HR and compliance skills to complex problems and on a high-impact team.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Manages personnel file activity from "cradle to grave" including assembling, maintaining, and deactivating files as required.
Assure that all regulatory requirements are met including :

Complete background checks at hire and as required, including fingerprinting and state registry checks.

Job descriptions are accurate and present in each file, with all required signatures completed.

Assures all required new employee orientation is complete and documented

Complete health screening / testing / immunizations are completed for employees per state and Joint Commission requirements

Verification of required credentials, education, and experience for all new employees

Documentation of all trainings required by external agencies, both at hire and ongoing

Completion of initial and periodic competency assessments for all client facing staff

Completion of periodic performance reviews for all staff

Works seamlessly with recruiting, onboarding, leadership, regulatory and HR operations departments.

Conducts periodic audits of employee file data for timeliness and completeness.

Maintains strict confidentiality when managing sensitive employee and contractor information.

Escalates issues promptly and with diplomacy and discretion.

Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.

Requirements

Bachelor's Degree required or equivalent in experience.

1 year HR experience required.

HR experience in a healthcare setting is highly desirable.

Excellent verbal and written communication skills.

Ability to maintain strict confidentiality.

Detail-oriented.

Outside the box thinker; excellent at problem solving.

Microsoft Office proficiency.

Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.

Ability to energize, communicate, and build rapport at all levels within an organization.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote

The total target base compensation for this role will be between $53,000 and $70,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

Connection : Care deeply & inspire hope.

We care personally about every single person in the Charlie Health ecosystem : our clients, providers, and team members alike.

We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.

Congruence : Stay curious & heed the evidence.

We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.

Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.

Commitment : Act with urgency & don't give up.

We work as swiftly as possible. The mental health crisis is relentless, and so are we.

Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Salary : $53,000 - $70,000

Apply for this job

Receive alerts for other Specialist, Onboarding Compliance job openings

Specialist, Onboarding Compliance

What are the responsibilities and job description for the Specialist, Onboarding Compliance position at Charlie Health?

What is the career path for a Specialist, Onboarding Compliance?

Job openings at Charlie Health

Not the job you're looking for? Here are some other Specialist, Onboarding Compliance jobs in the New York, NY area that may be a better fit.

We don't have any other Specialist, Onboarding Compliance jobs in the New York, NY area right now.

AI Assistant is available now!