What are the responsibilities and job description for the Customer Service Technician position at Charlie's Fast Lube?
Required Skills:
- Excellent communication skills: Clearly and concisely explaining information, actively listening to customers.
- Sales Abilities: Analyzing customer's needs, helping to qualify what services we can offer them.
- Customer Service: Demonstrating empathy, patience, and a genuine desire to assist customers.
- Adaptability: Handling diverse customer interaction and adjusting communication as needed to interact with others.
- Technical Proficiency: Familiarity with point-of-sale system and basic maintenance on a vehicle.
Good attendance is a must! We are closed on Sunday. We provide uniforms.
Store Hours are M-F 8:00am-5:00pm Sat 8:00am-2:00pm
Summary
As a Customer Service Technician, you will be essential in delivering outstanding support and assistance to our clients. Reporting to the Customer Service Manager, your primary responsibility will be to address customer inquiries and resolve issues efficiently. Utilizing your core skills in communication and customer service, you will engage with clients through various channels, ensuring a positive experience. Your proficiency in POS systems and relevant computer skills will aid in data entry and analysis, while your premium multilingual abilities will enhance our service outreach. Join us to make a significant impact in customer satisfaction and support.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilize strong communication skills to assist clients effectively over the phone and through various channels.
- Perform data entry tasks accurately, maintaining customer records and transaction details.
- Employ analysis skills to identify trends and improve service delivery.
- Operate POS systems and handle cash transactions with precision.
- Collaborate with team members to enhance customer support processes.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Perryville, MO 63775: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18