What are the responsibilities and job description for the Service Writer position at Charlies A-1 Auto Body Inc?
Job Summary
We are seeking a knowledgeable and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and technicians, ensuring that all service requests are accurately documented and communicated. Office management experience is a plus. This role requires a understanding of automotive diagnostics and repair processes to provide exceptional customer service while facilitating efficient operations within the shop.
Responsibilities
- Greet customers promptly and professionally, addressing their service needs effectively. Maintain clear communication with customers
- Document customer concerns and vehicle issues accurately for technicians.
- Provide estimates for repairs and maintenance services based on customer needs and vehicle condition.
- Time management and scheduling. Coordinate with mechanics to ensure timely completion of services and repairs.
- Prepare invoices and ensure all services performed are accurately billed to customers.
- Office management, working mainly in a office environment with other personnel. Each responsible for their own department.
- Answering phones is a big part of the day, must be comfortable and efficient with answering and communicating clearly.
Skills
- Knowledge in automotive diagnostics and repair processes is essential.
- Experience in mechanical service writing, billing/estimating software. (All Data, Identifix)
- Familiarity with vehicle systems.
- Strong organizational skills.
- Excellent communication skills to interact effectively with customers and team members.
- Knowledge of dealership operations is a plus, contributing to an understanding of customer expectations in a retail environment.
Join our team as a Service Writer, where your expertise will help us deliver outstanding automotive services while enhancing customer satisfaction!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Germantown, OH 45327 (Required)
Work Location: In person
Salary : $15 - $20