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Service Writer

Charlies A-1 Auto Body Inc
Germantown, OH Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 5/17/2025

Job Summary
We are seeking a knowledgeable and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and technicians, ensuring that all service requests are accurately documented and communicated. Office management experience is a plus. This role requires a understanding of automotive diagnostics and repair processes to provide exceptional customer service while facilitating efficient operations within the shop.

Responsibilities

  • Greet customers promptly and professionally, addressing their service needs effectively. Maintain clear communication with customers
  • Document customer concerns and vehicle issues accurately for technicians.
  • Provide estimates for repairs and maintenance services based on customer needs and vehicle condition.
  • Time management and scheduling. Coordinate with mechanics to ensure timely completion of services and repairs.
  • Prepare invoices and ensure all services performed are accurately billed to customers.
  • Office management, working mainly in a office environment with other personnel. Each responsible for their own department.
  • Answering phones is a big part of the day, must be comfortable and efficient with answering and communicating clearly.

Skills

  • Knowledge in automotive diagnostics and repair processes is essential.
  • Experience in mechanical service writing, billing/estimating software. (All Data, Identifix)
  • Familiarity with vehicle systems.
  • Strong organizational skills.
  • Excellent communication skills to interact effectively with customers and team members.
  • Knowledge of dealership operations is a plus, contributing to an understanding of customer expectations in a retail environment.

Join our team as a Service Writer, where your expertise will help us deliver outstanding automotive services while enhancing customer satisfaction!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Shift:

  • 8 hour shift

Work Days:

  • Monday to Friday

Ability to Commute:

  • Germantown, OH 45327 (Required)

Work Location: In person

Salary : $15 - $20

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