Business Services Supervisor

JOB SUMMARY
Performs responsible supervisory work planning, coordinating, and directing business service functions such as administrative services, facility operations, systems operations, or other business service functions in various County departments.  Duties may include overseeing office and administrative support operations, fixed asset inventory and management systems, cash handling, billing and collections, and building security and safety operations.

ESSENTIAL JOB FUNCTIONS

• Plans, organizes, assigns, and supervises a staff that may consist of technical, semi-skilled, security service and/or administrative employees involved in an assigned area of discipline to include performance evaluation, training, coaching, motivating, interviewing, and recommendations for hiring, disciplinary action, etc. 
• Plans and organizes business operations, e.g. customer service response and information, work order processing, leasing and tenant agreements, operational services contracts, design and construction standards, records retention, bill processing, dispatch, technical repairs, third party vendor contract(s) oversight, or other functions as assigned. 
• Oversees and participates in routine duties such as the preparation of payroll, annual budget, variance analysis, work-flow monitoring, expense monitoring, equipment purchasing, and inventory. 
• Prepares reports for management, to comply with state and regulatory requirements and address the management of assigned programs, facilities and/or systems. 
• Establishes, monitors, assesses, and adjusts the department’s policies and procedures, to include procedures for retention, protection, retrieval, transfer, and disposal of records in assigned area(s) of discipline. 
• Receives, researches, and responds to customer correspondence requiring complex responses. 
• Develops key performance measures for functions and employees and maintains monthly performance outcomes. 
• Performs basic administrative duties including written reports, memorandums, letters, and electronic correspondence, interaction with vendors, and communication through telephone and meetings. 
• Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication. 

Education and Experience:
An equivalent combination of relevant training, education and experience:

• Bachelor’s Degree
  • Preferred:   
    • Business Administration
• Five (5) years of experience to include lead or supervisory experience.

Licenses and/or Certificates: N/A

• Knowledge of departmental policies, plans, and procedures.
• Knowledge of modern office practices, plans, and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications.
• Knowledge of operations and practices of local government; ability to analyze and interpret departmental functions, procedures and policies. 
• Knowledge of operations and best practices of assigned area(s) of discipline. 
• Knowledge of the modern principles and practices of office management, finance, and accounting, including public finance and government accounting.  
• Knowledge of current practices for customer dispute resolution, customer service and complaint handling. 
• Strong written and oral communication skills to include public speaking. 
• Leadership and supervisory skills, including team-building skills. 
• Strong quantitative, analytical and research skills. 
• Skill in effective communication, both orally and in writing.
• Skill in prioritizing and organizing work.
• Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier.
• Ability to prepare and analyze statements showing financial conditions and financial results of operations. 
• Ability to develop systems and procedures. 
• Ability to make recommendations and to use resourcefulness and tact in solving new problems. 
• Ability to ascertain priorities and meet deadlines and objectives. 
• Ability to plan, organize, direct, and appraise the work of assigned personnel.  
• Ability to develop effective proposals. 
• Ability to maintain accurate records and reports. 
• Ability to provide internal/external guidance and customer assistance via all forms of communication. 
• Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures. 
• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to author reports, business correspondence, and procedure manuals. 
• Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.

PHYSICAL DEMANDS
Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions. 

WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment.

RISK/SAFETY CONDITIONS
The position requires no exposure or risk related to physical and/or mental health and safety.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Salary : $28 - $46