Facilities Process Improvement Manager

JOB SUMMARY

This position performs advanced project management in data analysis evaluating internal and external processes in continuous improvement, evaluation and performance, and management.  Facilitates the review of processes or performance and outcome measures across the entire department and coordinates the development and implementation of new methods and systems to improve overall department performance in the area of assignment.  Works with County management making recommendations in the implementation of performance management initiatives.  Utilize data analysis methodology, process improvement methodology, and/or project management principles.  

ESSENTIAL JOB FUNCTIONS

• Performs advanced project management and analysis work.
• Participates in the analysis of operations and administrative processes.
• Drives continuous improvement in the department processes and services using quality improvement processes and assessment tools.
• Investigates performance, operations problems, identifies and provides recommendations for starting new or expanding upon existing continuous improvement projects/programs or outcome measures.
• Manages and facilitates projects/initiatives; determines scope of project, develops schedules, milestones, and timelines for project completion; ensures achievement of department objectives; makes recommendations based on data, leads the project team members in the implementation of these improvements.
• Develops performance metrics to monitor and evaluate project post completion and authors action plans to address performance issues; prepares a variety of periodic and special reports pertaining to the assignment area for senior staff.
• Leads team to address departmental gaps and needs; prepares status updates to senior management monitoring improvement implementation.
• Monitors and tracts key performance measures at various levels throughout the department, facilitating proactive-solving strategy discussions with department managers.
• May supervise staff performing data analysis work.
• Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication. 

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree
  1. Preferred:
     • Business Administration
     • Engineering
• Three (3) years of work experience managing and evaluating process change to include two (2) years of experience working in a public sector environment

• Or an equivalent combination of relevant training, education, and experience.

Licenses and/or Certificates:

• Must maintain a valid Florida driver’s license.
• Preferred:
  1. PMP (Project Management Professional) certification
  2. Six Sigma certification

Knowledge, Skills, and Abilities: 

• Organizational structure and functions of a public sector
• Laws, regulations, guidelines, mandates, and procedures governing decision making within a public sector.
• Principles, methods and techniques for data collection, analysis and report writing in the design, methodology and techniques of program evaluation.
• Current trends and best practices in project and performance management of public sector processes.
• Ability to analyze complex public sector and procedural problems involving work production, business process flow, data systems, and staff efficiency.
• Prepare and interpret a variety of reports, charts, 
• Enlists the cooperation of upper management in implementing policy and procedural changes.
• Utilizes project management software such as Visio and MS Project as applicable.
• Establishes and maintains effective working relationships with department officials and outside consultants.

Salary : $33 - $43