QA/QI and Community Program Specialist

Job Details

Full-time

$23/hr.

Location: Charlotte County Healthy Start 17825 Murdock Circle, Unit B, Port Charlotte, FL> 33948

Job Description

The QA/QI & Community Liaison position is responsible for leading the quality and compliance efforts for Charlotte County’s Healthy Start Coalition to assure a quality system of care for families receiving services. This is a professional position that ensures the Coalition’s service provider network receives adequate training and technical guidance to maintain compliance with funder requirements and performs successfully to meet expectations. The QA/QI & Community Liaison will also represent the Coalition in local community stakeholder meetings to promote the mission of the Coalition.  

Qualifications

Bachelor’s degree preferred. Commensurate experience will be considered. 

• Experience in nursing, public administration, health administration, business administration, social services, or related fields preferred. 
• Experience working in a quality assurance, compliance, and/or training role in a public health, nonprofit, or government organization is preferred 
• Experience working with diverse communities, organizations, and agencies 
• Experience participating in committees 
• Experience in data analysis and reporting

Knowledge, Skill and Ability

• Ability to work independently as well as within a team
• Proficient computer skills (Excel, PowerPoint, and Word, Google Workspace, online applications)
• Ability to navigate and utilize a database or information system to extract data based on performance indicators or other requirements
• Exceptional communication and interpersonal skills
• Knowledge of Medicaid Managed Care systems preferred
• Ability to represent the Coalition in the community in a professional manner
• Knowledge of local health and human service systems and provider preferred 
• Adheres to HIPPA guidelines
• Requires reliable transportation and valid drivers’ license for travel within Charlotte County
• May require occasional travel in Florida for training and conferences

Major Responsibilities 

• Maintain a strong working knowledge of the Healthy Start program model, subcontracted provider responsibilities, local policies and procedures, and Florida Healthy Start Standards and Guidelines.
• Develop reports to highlight successes and opportunities to improve interventions, showcase activities, identify gaps in service, and other relevant information. 
• Develop reports related to QA/QI activities and responsibilities including but not limited to:
• Monthly, quarterly, and annual reporting required by funders
• Provider performance including monthly QA performance snapshot
• Assure that subcontracted providers comply with the responsibilities set forth in Florida’s Healthy Start Standards & Guidelines, local policies and procedures, and their contract with the Coalition.
• Perform quality assurance and improvement activities including but not limited to auditing client records in Well Family System, performing on-site monitoring of funded programs, and developing processes for maintaining and analyzing data to evaluate program effectiveness and efficiency.
• Respond to inquiries and requests to provide technical assistance to subcontracted providers as it relates to the provision of Healthy Start services.
• Review and anticipate training needs for subcontracted providers and internal staff and assure coordination of the same.
• Develop training presentations on Healthy Start program topics for internal and subcontracted provider staff.
• Participate as the liaison and representative of the Coalition in statewide meetings or initiatives related to maternal, infant, and child health.
• Facilitate local meetings to review home visiting programs, data review, and community action groups. 
• Develop and monitor the implementation of community engagement plans. 
• Assist in the collection of Florida Prenatal Screens in Charlotte County 
• Assure dissemination of important information and/or training opportunities to the Coalition’s network of providers and stakeholders.
• Participate in local and statewide calls, webinars, and trainings as they are held.
• Assist with planning for and hosting Coalition-led community events, baby showers, workshops, and training.
• Perform other related work as required.

Benefits

• Dental insurance program available
• Employee assistance program
• Vision insurance program available
• Life insurance program available
• Paid time off
• 401(k) matching
• Paid  Holidays
• Weekly Pay 
• Schedule and Location:
• Monday to Friday
• Occasional evening or weekend hours for outreach events 
• Onsite in Port Charlotte, FL
• Must be able to reliably commute or relocate before starting work (Required)

Email resume, cover letter to financialmgr@cchsfl.org by September 25th to apply.

• Charlotte County Healthy Start, Inc. requires all new hires pass a local and national Level 2 criminal background check and drug test prior to being hired. 
• We are an Equal Opportunity Employer. 
• Visit us online at www.cchsfl.org