What are the responsibilities and job description for the Allergy Mixer - SouthPark position at Charlotte Eye Ear Nose And Throat Associates Pa?
Primary Objective
The Allergy Mixer follows clinic protocols and develops immunotherapy vials for patients of Charlotte Eye, Ear, Nose, and Throat Associates, P.A. (CEENTA) under the direction of physicians, providers, Operations Supervisor, Allergy and the Manager, ENT Clinical Services. The Allergy Mixer supports the goals and the objectives of CEENTA and must demonstrate the ability to perform the essential functions of the job as outlined in the position description.
Essential Functions
Mixes, dilutes, and prepares serum for patient allergy injections.
Coordinates with clinic personnel regarding the procedures and techniques to be followed in serum mixing and preparation.
Tracks inventory and may order supplies and materials needed for allergy vial mixing.
Organizes supplies and materials needed for allergy vial mixing.
Other mixing related duties as assigned.
Other allergy technician duties, which would include; preparing and administering subcutaneous allergy injections, monitor patient reactions and adjust dosing as appropriate, blood draw for labs and radioallergosorbent (RAST) testing, in-home injection training, and provide approved educational information to patients and their families.
Document allergy encounters in the EHR system.
Communicates effectively with other members of the health care team, including accurate documentation in patient medical records.
Follows policies, procedures and protocols and implements appropriately in the mixing area.
Prepares and mixes antigen according to formulary.
Assists in preparing to ship out antigens to offices.
Maintains supplies, equipment and restock at the end of each day.
Cleans and sterilizes workstation.
Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Follows OSHA regulations and guidelines of the practice.
Performs specific job duties assigned.
Ability to meet the physical and mental demands of the position.
The ability to work on-site.
Predictable, reliable, and prompt attendance.
Skills and Abilities
Ability to maintain a high level of precision in judgment, accuracy of assessment, and skill in problem-solving under stress.
Ability to react calmly and effectively in emergency situations.
Ability to adapt to changes in the department.
Ability to read, write and comprehend medical information.
Ability to effectively present information, both verbally and written.
Ability to work in isolated environments daily.
Core Competencies
Clinical Knowledge: Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.
Patient Focus: Making patients and their needs a primary focus of ones actions; developing and sustaining productive patient relationships.
Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Safety and Confidentiality: Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.
Organization: Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
Time Management: Managing one's own time; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering and receiving feedback.
Clinical Competencies
Administering injections.
Drawing blood.
Must be able to correctly measure and mix ingredients.
Lab mixing experience required.
Experience with electronic medical records.
Annual allergy competencies and other tests as outlined by the USP Chapter 797 Sterile Compounding Criteria.
Training Period
Corporate Epic training.
6 weeks up to 3 months of on-the-job training with Allergy team.
Check-ins and audits following completion of training.
Accountability
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
The Allergy Mixer directly impacts CEENTAs ability to achieve its mission as they play an integral role in patient care delivery by providing high quality, safe, effective and compassionate allergy testing and treatment services to patients.
Education
High school diploma or equivalent required.
Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or successful completion of one of the 3 other approved routes as defined by the American Medical Technologists (https://www.americanmedtech.org/Get-Certified/RMA-Eligibility) or graduate of an accredited program for an equivalent certification preferred.
Experience
Three or more years of relevant clinical allergy experience preferred.
One year of medical office, lab and mixing experience required.
Certificates, Licenses, Registrations
Current Certified Medical Assistant (CMA) certification from the Certifying Board of the American Association of Medical Assistants (AAMA) OR Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) or equivalent certification/licensure required.
Licensed Practical Nurse (LPN) or Registered Nurse (RN) Pharmacy Tech, Certified Phlebotomist, Associates Degree of Science or Bachelors Degree accepted in lieu of CMA or RMA. Five years of recent allergy experience accepted in lieu of any certifications, licenses or education listed above.
Current BLS Certification from the American Heart Association or American Red Cross required.
Work Environment
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Allergy Mixer functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic and treatment equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervision
This position reports to the Operations Supervisor, Allergy, with clinical oversight from ENT Provider(s) and administrative direction from Operations Manager(s)/Supervisor(s), as applicable. A physician must be onsite for mixing.
The position has no supervisory responsibilities.
Position Type and Expected Hours of Work
Typical schedule is Monday through Friday, normal CEENTA business hours. Hours are subject to variation based upon clinic needs.
Physical, Mental and Other Requirements
The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Expected to have sufficient manual dexterity to safely perform various skills and techniques
This position requires the ability to sit for long hours.
Occasionally assists with moving or position wheelchair bound patients, clinical equipment, and office supplies up to 35 pounds
Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
Indirect contact with patients will be a rare possibility
Direct contact and exposure to allergen extracts
Mental Demands:
Ability to problem solve
Ability to work under pressure or in stressful situations
Ability to make quick decisions
Ability to thrive in fast-paced environments and multi-task
Ability to use discretion and sensitivity
Other Requirements:
Active & Current Drivers license
Clean driving record
Consistent and Reliable Transportation
Polite and professional disposition
Travel
Travel to applicable CEENTA clinic locations as required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.
A Typical Day in the Position
A typical day for the Allergy Mixer involves collaborating with and providing clinical support to Providers through the delivery of high quality, safe, effective and compassionate allergy testing and treatment services to CEENTAs patients. They mix and prepare doses of allergenic extract for subcutaneous and sublingual immunotherapy treatments. They also perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, responding to patient questions and requests, indexing faxes and other documents, and monitoring work queues in the EHR system.
