Cochlear Implant & Pediatric Specialty Clinic Coordinator

Description

Primary Objective

The Clinical Coordinator for Cochlear Implant and Pediatric Audiology Programs provides clinical and administrative support to the Audiologist to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients.

Essential Functions

• Monitor and manage active appointment waitlist and cancelled appointment/reschedule worklist
• Maintain applicable work queues in the EHR system including but not limited to cochlear implant evaluations, pediatric specialty clinic appointments, pediatric hearing aid consultations, auditory-brainstem response evaluations, and auditory-verbal therapy evaluations/treatment
• Triage all communication and delegate to appropriate provider, when necessary, by serving as primary liaison for all incoming inquiries including but not limited to new referrals (internal and external), scheduling requests, in-basket messages, and patient questions via phone
• Collaborate with external providers to obtain and send appropriate medical records   
• Scan audiology related documents and index these, along with incoming faxes into EMR through OnBase
• Maintain stock of office and clinical supplies and order from appropriate vendor as needed
• Provide technical assistance for candidates and recipients by providing product support for entire cochlear implant and pediatric portfolios (cochlear implants, BAHA, hearing aids, & diagnostic procedures)
• Assist with cochlear implant evaluations which includes operation and setup of diagnostic audiometric equipment under supervision of licensed Audiologist, as well as clinical room turnover and equipment sterilization
• Provide patients/families with educational support and materials at the direction of licensed Audiologist
• Manage cochlear implant surgery calendar and new candidate/recipient onboarding requirements including coordination of intra-operative support with CI manufacturers (when applicable), scheduling of virtual onboarding appointments for all new candidates/recipients, and sending surgical order forms
• Facilitate external equipment upgrade requests and ordering processes
• Monitor letters of medical necessity, certificates of medical necessity, and medical records requests and assist with completion under supervision of licensed Audiologist
• Prepare, track, and complete all return device authorization requests
• Provide daily maintenance of clinic test equipment and loaner equipment
• Serve as pediatric testing and programming assistant
• Manage Hearing Link data base to ensure up-to-date tracking and communication for state Newborn Hearing Screening Program
• Ability to collaborate and participate in frequent communication with cochlear implant and pediatric ENT physicians and their associated medical assistants
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable, reliable, and prompt attendance.

Skills and Abilities

• Ability to operate EPIC.
• Ability to use Microsoft Word and Teams.
• Ability to use Noah, hearing aid programing software.
• Ability to communicate professionally (written and verbal).
• Ability to answer emails and voicemails in a timely manner.

Core Competencies

• Customer Service
• Continuous Learning
• Patient Focus
• Communication
• Energy
• Attention to Detail

Clinical Competencies

N/A

Training Period

Training period would vary depending on past audiology experience and proficiency with required responsibilities.  Training will be completed in basic audiology procedures, Epic, Noah, different cochlear implant and hearing aid manufactures, work queues efficiencies. The training period would be two to three months.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

Qualifications

Education

• High school diploma or equivalent GED required.
• Associate or bachelor's degree preferred.

Experience

• Experience in Audiology, hearing science or Speech Language Pathology preferred.
• Experience in a medical office setting preferred.

Certificates, Licenses, Registrations

N/A

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

The Clinical Coordinator for Cochlear Implant and Pediatric Audiology Programs reports to the Audiology Program Manager with clinical oversight from the Cochlear Implant and Pediatric Specialty Audiologist(s).  

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Full-time position, 40 hours a week, Monday through Friday, 8am to 5pm. Hours are subject to variation based upon clinic needs.

Physical, Mental and Other Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff.
• Occasionally assist with moving or positioning patients in wheelchairs, clinical equipment up to 300 lbs and office supplies up to 30 pounds.

Mental Demands:

• Ability to learn new skills and concepts.
• Ability to multi-task.
• Ability to work under pressure.
• Ability to make quick decisions.
• Ability to thrive in fast-paced environment.
• Ability to use discretion and sensitivity.     

Other Requirements:

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Travel

Travel to various CEENTA locations is required dependent upon business need.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.