What are the responsibilities and job description for the Representative - Ticket Services - CLTFC position at Charlotte FC?
Position: Representative-Ticket Services
Department: Ticket Sales & Services
Reporting Relationship: Reports to the Ticket Services Manager
Status: Full-Time (Exempt)
Compensation: Hourly, plus commission
Summary
The Ticket Services Representative will be part of the team responsible for the retention of our season ticket members through best-in-class service, rapport building, and cross organizational collaboration.
Primary Responsibilities
- Provide superior levels of service to all season ticket members by consistent learning of organizational knowledge and communication of all team events, benefits, and stadium details that are relevant.
- Meet and exceed annual renewal goals.
- Recording customer records in CRM to capture personal touchpoint interactions by documenting appropriate details and information.
- Perform match day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing season ticket member needs, delivering Fan Packs, etc.
- Sell match day tickets.
- Provide assistance to Season Ticket Members or Buyers on league approved secondary marketplaces.
- Execute client retention-oriented events that create added value for Season Ticket Members
- Assist in match day needs to Crown Legacy FC
- Other duties as assigned.
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Additional Responsibilities
- Commit to support department goals and objectives in all areas.
- Represent the organization at various events in a professional manner.
- Involvement in match day activities, promotions, and sales events
- Facilitate special projects as assigned.
Minimum Qualifications
- Demonstrated ability in the areas of relationship-building, communication, empowerment, prioritization, time management, and organization.
- Must be flexible to work evenings and/or weekends and all Charlotte FC events, including events held on weekends, nights, and holidays.
- Must pass pre-employment screens.
Preferred Qualifications
- Bachelor's degree required or equivalent experience in the sports or hospitality service industry.
- Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred.
- Bilingual: Spanish skills preferred.
Essential Functions
- Strength in teamwork, professionalism, and time management.
- Must possess excellent oral, written, organizational and proofreading skills.
- Must, at all times, display the character and values of the Tepper Sports and Entertainment brand.
- Must be detail-oriented and must be able to multi-task while managing time successfully.
- Works well under pressure and flexible when necessary.
- Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
- Ability to collaborate with cross-functional teams to achieve desired outcome.
- Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment.
Physical Requirements
- Standing for extended periods of time.
- Sitting and working at desk on a computer.
- Walking throughout the stadium which may include stairs.
- Lift at least 30 pounds.
Work Environment
- This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.
This job description is a broad overview of the position. This does not limit expected contributions to the organization. Charlotte FC is based upon a teamwork type atmosphere.
Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
- Pay Type Hourly
- 8600 McAlpine Park Dr, Charlotte, NC 28211, USA
