What are the responsibilities and job description for the Ticket Office Game Day Associate position at Charlotte Knights?
POSITION: Ticket Office Game Day Associate
TICKET OFFICE: The Ticket Office is designed to increase attendance and revenue through the sale of Knight’s individual tickets. The focus of the department is to provide excellent customer service while cultivating a mutual beneficial relationship with customers and clients.
REQUIREMENTS:
MANDATORY
- A successful candidate must be a self-motivated individual with a strong customer service background.
- “Team players” with a passion for sports and the industry are highly desired
IMMEDIATE SUPERVISOR(S): Ticket Sales & Service Representative/Director of Ticket Operations
TIME FRAME:
- Start Date: Immediately
Hours:
At least three hour shifts on game days. Potentially the opportunity for more hours on non-game weeks.
RESPONSIBILITIES:
- Assisting customers purchasing tickets in Ticket Office at ticket windows
- Facilitating the distribution of Will Call
- Answering general inquiries and questions from customers and fans
- Providing exceptional customer service managing incoming phone calls
- Assist in day-to-day Ticket Operations using TicketReturn ticketing service
- Other team-related duties as directed by the Ticket Office Managers
*Outline of Responsibilities could fluctuate and change at any course of time*
Truist Field and the Charlotte Knights are an equal opportunity employer and North Carolina is an employment at will state.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
