What are the responsibilities and job description for the Senior Event Manager, Bojangles Entertainment Complex position at Charlotte RVA?
Who We Are
The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region's economy...creating opportunities and jobs for our community.
Job Summary
The Senior Event Manager will be responsible for the Event Services Department which coordinates 250 yearly ticketed and non-ticketed events held at the Bojangles Entertainment Complex while carrying out event specifications including event set-up, monitoring events in progress, and customer service. In addition, this employee will provide administrative support to the venue managers.
Job Responsibilities
- Essential Job Duties
- Oversee Event Services - Event Management Department, including creating and implementing department policies, procedures, and goals
- Develops and supervises Event Managers, including training all other Event Managers and performing ROADMAP's.
- Oversee event coordination after the event has been booked. Perform pre-event and post-event management functions.
- Assigns BOplex events to specific Event Managers, as needed.
- Coordinates and manages scheduling of outside vendors and in-house contractors to include Show Pros event staffing, audio visual companies, decorators, EMT, off-duty police officers, fire inspectors, and any others who are needed to facilitate smooth and efficient events.
- Work with venue managers and promoter / client / team representatives to coordinate client's requirements through all in-house departments and outside sources, including verifying staffing requirements and technical / event set-up, to assure that event specifications are met.
- Advance shows for production, layout, and event specifications.
- Research and maintain records of past, current, and potential events to determine specific needs (staffing requirements, demographic information, safety issues, merchandise, and F&B sales).
- Conduct pre-event and post-event meetings as needed with clients and support staff.
- Conduct site visits for potential and current clients, as requested.
- Train and oversee 150 part-time event staff and contracted event staff at both venues.
- Develops and submits Event Staffing Requests
- Organize and submit Event Services payroll.
- Coordinate ordering and distributing of uniforms
- Update / communicate policies and procedures.
- Serve as the lead with event staff training sessions.
- Ensure all proper event services employee paperwork is submitted and organized.
- Assist with creating set-up diagrams for clients.
- Assist with event settlement processes including data entry into EBMS as needed.
- Prepare post-event summary highlighting attendance, demographics, and patron / event incidents, and any additional pertinent information for future reference.
- Assure proper life safety and physical appearance of venue prior to events.
- Keep other departments informed of any event changes.
- Handle customer questions, issues, and concerns.
- Establish professional and courteous rapport with clients.
- Works with Security Manager so all policy & procedures are communicated.
- Handles all event staff personnel issues & concerns.
- Process event incident reports and distribute those in timely manner to CRVA Risk Management department with copies to the Venue Managers.
- Prepare and distribute event profile information to event staff prior to events.
- Keep immediate supervisor(s) fully informed of all problems or unusual matters of significance.
- Reviews customer feedback responses from surveys sent to ticket buyers.
- Collaborates with the Customer Experience Director and Assistant General Manager to enhance the Quality Assurance program.
- Engage in meaningful relationships with clients to continue positive working relationships with repeat business.
- Must be able to work flexible hours to include evenings, weekends, and holidays.
2. Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.
3. Champion CRVA's mission, vision and core values and comply with organizations policies and procedures.
Supervisory Responsibility
Customer Service Ability :
Education and Experience
Physical Demands
Work Environment
Travel Required
What We Offer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our "employee first" culture requires engagement and engagement can't happen without the voices of many talented and diverse individuals charting our direction.
Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply
