SERVICE COORDINATOR

Service Coordinator

Location : 3275 Berkmar Drive, Charlottesville, Virginia 22901

Position Type : Full-Time

About Us :

We are a dynamic and growing company providing pools, spas, and billiards to central Virginia and dedicated to delivering exceptional service to our clients. We are currently seeking a highly organized and customer-focused Service Coordinator to join our team. If you thrive in a fast-paced environment and have a passion for client satisfaction, we want to hear from you!

Key Responsibilities :

• Service Call Management : Answer and schedule service calls, including maintenance and repair work, ensuring timely and efficient service delivery.
• Invoicing and Accounts Receivable : Manage service invoicing and accounts receivable, ensuring accuracy and timeliness. This is a critical component of the role.
• Customer Service : Acquire new clients, manage client experiences and expectations, and resolve conflicts with diplomacy and professionalism.
• Scheduling & Coordination : Coordinate spa deliveries, site inspections, and other service-related activities. Plan opening schedules, track client sign-ups, and maintain accurate records to ensure proper payment and service delivery.
• Contract Management : Create and update service contracts, ensuring all forms are accurate and promptly sent to clients.
• Inventory Management : Order parts, monitor inventory, and track the status of parts to ensure timely availability.
• Field Work : Occasionally perform in-field tasks such as delivering items, taking photos, or meeting with clients. This role primarily involves office work with some PR responsibilities.
• Vehicle Maintenance : Schedule and manage vehicle maintenance to ensure all service vehicles are in optimal condition.

Required Skills and Qualifications :

Benefits :

Charlottesville Aquatics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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