What are the responsibilities and job description for the Tech Service Representative position at Chart Industries?
Ensuring Chart's Success...
Cooler By Design" - Chart's core business is centered around the design and fabrication of cryogenic equipment; so you can see where we get our tagline from, right? Well, yes and no - see, we think the products we design and build are pretty cool too. Also, we're problem solvers. Customers don't come to Chart with an equipment specification, they come to Chart with a challenge. That's where you come in, because someone has to figure it out - all the way from conceptual design to installation and commissioning of equipment on-site. Chart's mission is to provide full solutions across the Nexus of Clean™ - clean power, clean water, clean food, and clean industrials. The diverse applications we service echo our commitment to sustainability - from providing full hydrogen solutions across the value chain, offering small and industrial scale carbon capture solutions to customers globally, creating water treatment systems responsible for treating 4.5 billion gallons of water per day in the U.S. and delivering clean water to over a billion people worldwide, providing equipment and solutions for mission critical space launches, decarbonizing the marine industry, and electrifying the mining space. Chart even contributes to the food and beverage industry by making some of your favorite carbonated beverages possible - If nitro coffee or nitro ice cream is your thing - well, that's Chart technology too (and it's also cool)!
Primary responsibilities for this position include to support the Inside Account Rep team, outside sales personnel and customers with technical help, troubleshooting and inquiries relating to the operation of Chart's Distribution and Storage Division products. We are looking to add a dedicated individual that is committed to serving our internal and external customers from our New Prague, MN , potential for working remote as well.
What Your Day-to-Day Activities Will Be...
- Telephone systems
- Email processing
- Call report logging
- Troubleshooting a variety of Chart products
- Customer onsite training-less than 10% expected of time travel
- Assist with technical documentation, including manual updates
- Liaison between engineering and customer service
- Systems application support
- New product development support & product introductions
- Assist with technical safety and information bulletins
- Formalize customer parts orders for Inside Account Rep order entry as needed
- Provide technical support for products presented via www.chartparts.com
Your Education Should Be...
Your Physical Work Environment Will Require...
Sitting, standing, stooping, bending, other related tasks in an office setting. Must be able to do occasional lifting of up to 35 lbs. as regular daily activities necessitate
Limited travel expectation
Your Professional Experience Should Be...
Chart is an equal opportunity employer...
Need an Accommodation...
Need an accommodation with your job application or recruitment process ? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the [Human Resources Department] at 770-721-8838 or chartrecruiting@chartindustries.com to discuss your needs.
