What are the responsibilities and job description for the Customer Service Rep. - Onsite Flushing, NY position at Charter Communications- Spectrum?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused mindset, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests in a timely manner.
- Process transactions, including cash handling and payment processing.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance customer satisfaction and improve service processes.
- Utilize computerized systems to track customer interactions and manage client services effectively.
- Promote additional products or services through effective sales techniques when appropriate.
Qualifications
- Previous experience in customer service or client services is preferred.
- Strong phone etiquette and communication skills are essential.
- Ability to handle cash transactions accurately and responsibly.
- Proficiency in using computerized systems for data entry and record keeping.
- Bilingual candidates, particularly those fluent in Spanish, are highly desirable.
- Experience with outbound calling is a plus.
- A positive attitude, problem-solving skills, and the ability to work well under pressure are key attributes for success in this role.
Join our team as a Customer Service Representative where you can make a difference by providing outstanding support to our valued customers!
Job Type: Full-time
Pay: $20.00 - $20.75 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Evening shift
- Night shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Phone etiquette: 1 year (Required)
- Data entry: 1 year (Required)
- Customer service: 1 year (Required)
- computer skills: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Flushing, NY 11355 (Required)
Work Location: In person
Salary : $20 - $21