What are the responsibilities and job description for the Customer Service Representative position at Charter Communications?
Location: Remote (U.S.)
Job Type: Full-Time
Salary: Competitive, based on experience
Application Deadline: Open until filled
To Apply: Send your resume to hr@t3recruiters.online
About Us
Charter Communications is a leading broadband connectivity company and cable operator serving more than 30 million customers across 41 states under the Spectrum brand. We are dedicated to providing top-tier communication solutions, ensuring excellent customer service, and delivering high-quality internet, TV, and voice services.
Job Overview
We are seeking a Customer Service Representative to join our remote support team. In this role, you will assist customers with inquiries, troubleshoot issues, and ensure they receive the best experience possible with our products and services. The ideal candidate is customer-focused, tech-savvy, and passionate about providing exceptional support.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Troubleshoot technical issues related to internet, cable, and phone services.
- Assist customers with billing, account management, and service changes.
- Provide accurate information about products, promotions, and policies.
- Maintain customer records and update relevant systems with accurate information.
- Escalate complex issues to appropriate departments when necessary.
- Meet performance metrics, including response time and customer satisfaction goals.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- 1 years of experience in customer service, preferably in telecommunications or a related field.
- Strong communication skills and ability to handle challenging customer interactions.
- Familiarity with troubleshooting internet, cable, and phone service issues.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with CRM software and customer support tools is a plus.
- Must have a quiet workspace and a reliable internet connection.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Career growth opportunities and ongoing training.
If you are a problem-solver with a passion for delivering excellent customer service, we’d love to hear from you!
