What are the responsibilities and job description for the Freelance Overnight IT Support Specialist - Spectrum News Job at Charter Communi position at Charter Communications?
The Freelance IT Support Specialist role is to support our end users with in-house computer systems, desktops, laptops, applications, and peripherals. This includes working directly with end users, gathering information, troubleshooting, seeking outside help if needed, installing, diagnosing, repairing, maintaining, and upgrading all hardware, applications, and equipment while ensuring optimal end user experience. This position will also troubleshoot problem areas in a timely and accurate fashion and escalate issues as needed. Provide end user training and assistance via in-person, phone calls, web meetings, and remote assistance where required and document issues and resolutions via the ticketing system.
Responsibilities
- Support end users with equipment, applications, and other IT related needed resources.
- Receive, prioritize, respond to, document, and actively resolve end user PC, Mac, hardware, and application requests via ticketing system, calls, and walk-ups.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Continuous cybersecurity patching, updates, and upgrades using reporting and keeping spreadsheets updated with latest status.
- Accurately document instances of hardware or software failure and repair.
- Work on projects with team members and meet deadlines and goals.
- Work with the Dalet and Engineering team to assist with upgrades, installs, triaging, and troubleshooting.
- Use various tools and reporting agents to track down and patch any security vulnerabilities on our clients and servers. This will require occasional late nights or early mornings at times.
- Support of remote users implementing remote tools to troubleshoot and resolve end user issues.
- Assist the Systems Engineers with reporting on and patching servers.
- Create scripts, push updates and security patches, and design reports in order to track patches and keep clients up-to-date.
Operations (Tactical Responsibilities)
PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
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